Operations Assistant

Requisition ID: req47261

Job Title: Operations Assistant

Sector: Operations

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 21.00 – 21.00 Hourly

Location: Baltimore, MD USA

Work Arrangement: In-person

Job Description

Job Overview:

The Operations Assistant is responsible for receptionist services and operational duties, resulting in a well-functioning, compliant operational environment for staff, clients, and partners.

MAJOR RESPONSIBILITIES:

Reception and Facility Management

• Answer all incoming phone calls and direct them to the appropriate team members in a timely and courteous manner.
• Manage front desk area, greeting and directing clients and visitors in a professional manner.
• Provide information and answer questions for all visitors.
• Maintain reception area and lobby in a neat and professional manner.
• Receive and distribute incoming mail and faxes.
• Support the Operations Manager with resolving facility maintenance issues.

Information Technology (IT)

• Coordinate repairs and improvements of copiers and other equipment with staff, property manager, and vendors.
• Support office-level IT and communications infrastructure, hardware, and software needs.

Supply Chain

• Order office and program supplies as needed.
• Process vendor invoices in coordination with Finance team.

Safety and Security (S&S)

• Provide support for day-to-day S&S matters.
• Support special projects and perform other tasks and duties as assigned.

JOB REQUIREMENTS:

• High school diploma required.  Associates degree preferred.
• Minimum of 2 years previous reception and/or clerical experience
• Fluency in English, bilingual abilities preferred.
• Excellent computer skills preferred in the MS Office suite: MS Word, Excel, and Outlook, as well as data entry skills.
• Highly organized and flexible. 
• Effective communication and time management skills required.
• Excellent administrative and organizational skills with the ability to work independently and as part of a team in a multi-cultural environment.

Working Environment:

• Standard office work environment.
• Hours outside of typical office hours may be required.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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