OverviewTo motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.ResponsibilitiesJob Responsibilities
Supervise/allocate tasks including reporting absences and overtime.
Plan and deploy resources to ensure customer and operational requirements are met
Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
Maintain up-to-date manuals and documentation
Build and maintain relationships with customers and airport authorities
Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 121’s and completion of relevant reports
Ensure compliance with Swissports SOPs and policies
Ensure maximum efficiency in the operation/turnround of inbound and outbound flights
Resolve conflict and irregularities and take appropriate action
Responsible for maintenance of assigned equipment and materials
Contribute/assist with local emergency plans
Other duties as assigned
QualificationsQualifications and Competencies
A minimum of three GCSE’s or equivalent
Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather
Excellent communication skills (written and verbal)
Able to work as part of a team ina changing environment
Proficient in computer skills and able to learn Swissport and airport systems
Previous experience working in an aviation environment desirable
Commitment to good customer service and continuous improvement
Self motivated and able to inspire others, with demonstrable experience leading teams
Excellent organisational and planning skills
A full driving licence
Ability to speak additional languages desirable
Details contained in this job description are not exhaustive or intended to restrict the scope of the job but define minimum expectation in the position and may vary depending on location and local customer requirements and/or custom and practice
Expected salary
Location
London
Job date
Wed, 14 Aug 2024 07:53:52 GMT
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