About the role
This is a 24 month, replacement role with accompanied terms based in Niamey, Niger with 50% of the time scheduled and spent in the programmes areas (Tahoua, Diffa, Tillaberi), with a **salary of Grade 5 (**€50,107 – €55,674).-
You will report to the Country Director and will line manage the HR Admin Coordinator, Sub Regional IT Advisor, Logistic Coordinator.. You will liaise with the Programmes Director, Country Financial Controller, other key staff and the Dublin based Regional Logistics Advisor.
We would like you to start in June 2024.
Your purpose: As a member of Concern Niger’s Senior Management Team (SMT), the Operations Director (SD) will lead the effective and efficient delivery of Concern’s programmes by managing the support systems required whilst following Concern Worldwide and donor policies and standards.
In a dynamic working environment, with an expanding team and a growing portfolio of programs and donors, you will actively participate in the strategic development and management of Concern program in Niger. You will ensure that the logistics, human resources, administration, ICT and security systems put in place enable the timely delivery of quality programs to vulnerable populations in Niger, in line with our strategic priorities.
You will be responsible for, but not limited to:
Systems management
- Reviewing procedures in all locations with regular monitoring and support visits (up to 50% of the time in the field) to ensure that procedures are adapted to the operational context.
- Managing information systems to monitor and report on the effectiveness and efficiency of Admin, HR, IT, transport and logistics departments
- Provide relevant and timely recommendations to the SMT on required changes and improvements of systems policies and procedures based on programme needs and context changes.
- Ensure that control systems are in place and effectively implemented in all systems departments to guarantee accountability and compliant use of donor/internal funds.
- Reviewing of all external contracts to ensure consistency, clarity and minimize liability for Concern.
- Costing systems requirements for funding applications.
- Identifying all donor-specific system requirements to ensure compliance
- Carrying out logistics, admin and security assessments for all new programmes and establishing systems for new locations and interventions.
Budget management
- Identifying and implementing potential savings and making recommendations to SMT.
- Preparing administration and transport and national salary budgets and track related expenditure. Proactive identification of issues for discussion with budget holders and SMT.
Office/House management
- Ensuring adequate supplies, staffing and support systems are in place for all Concern’s premises
- Ensuring leases for premises are actively managed and contracts assessed
- Ensuring all issues related to government authorisations are managed proactively.
- Ensure all offices, guest houses and international staff residences meet security, health and safety standards.
Human Resources and Admin management
- Line managing the HR AdminCoordinator
- Ensuring Concern is fully compliant with national employment legislation and requirements and global HR policies and procedures
- Ensuring staff are trained on the Safeguarding Policy and mechanisms to report and reduce potential for abuse are functioning effectively.
- Overseeing grievance and disciplinary procedures
- Overseeing the logistics arrangements for visitors
- Leading salary and benefit review processes and ensuring results are analysed and shared with SMT and other staff as appropriate.
- Overseeing the management the Health Insurance provision for National Staff.
- Promoting a gender balance at all levels in the workforce.
- Agree targets with SMT for recruitment and ensure these are met.
- Ensuring an effective performance development review (PDR) system is in place and ongoing training is provided to line managers and staff.
- Identifying strategic training needs.
- Ensuring the systems structure is fit-for-purpose and relevant to support programme implementation effectively.
- Monitoring and reviewing team performance; giving corrective feedback where required and taking decisive action in the case of poor performance.
- Ensuring all issues related to expat visa entry and work applications and extensions are managed proactively.
Transport management
- Ensuring cost effective maintenance of the Concern Worldwide fleet of vehicles.
- Ensuring accurate and timely fuel and transport reports and any recommendations to CMT.
- Assessing the transport requirements of the country programme on a regular basis and ensuring appropriate solutions are implemented
- Ensuring all offices adhere to the Transport and Fleet Management Policy, with particular attention to Fuel procedures.
- Ensuring a clear, well-documented paper trail in systems files
- Developing a multi-year plan for asset replacement (fleet and IT)
- Managing the fixed asset register.
- Ensuring all stores and assets are managed and accounted for in line with Concern and donor policies.
Procurement and asset management
- Manage the Logistics Coordinator
- Ensuring efficient procurement of goods and services in a transparent and accountable manner, ensuring value for money for the organisation and justifiable use of donor funds.
- Reviewing and overseeing an annual procurement plan for each programme/project.
- Establishing and maintaining a Pre-Qualified Suppliers list
- Training, supporting and checking personnel involved in procurement
- Leading on tendering, contracting and international procurement
- Establishing and assessing framework agreements in the most frequent areas of procurement
Information Technology
- Line Manage the Sub Regional IT Advisor
- Ensuring Concern’s IT policy and procedures are understood and adhered to by all staff.
- Ensuring provision of effective support systems, enabling the smooth operation of IT systems and management of information (including the servers, encryption, backup and protection mechanisms).
- Ensuring that all HF, VHF and other communications equipment is operational, used in line with communications policy and that requisite training is provided to staff on usage protocols
- Liaise with Dublin IT support and the Regional IT Advisor in relation to IT maintenance and IT equipment and management.
- Developing staff IT capacity, skills and confidence in using common software packages.
Security Management
- Acting as Security Focal Point for Concern Worldwide Niger and liaise with Security Focal Points from each field office and with other INGOs.
- Supporting Security Focal Groups in each location and ensure they have the knowledge and information to operate successfully and that they hold regular meetings and provide feedback to the SMT
- Conduct security assessments for new zones of intervention.
- Review and update zone specific security SOPs
- Reviewing and updating of the Concern Worldwide Security Management Plan.
Ensuring all new staff and visitors receive thorough security briefings
Your skills and experience will include:
- Relevant Master qualification (logistics, HR, or other relevant field).
- Five years’ experience in anoperations position with an international NGO, with two years at a senior level
- Fluent French and English (written and spoken).
- Management of diverse and multi-operational teams, including the ability to lead and motivate others
- Strong training and mentoring skills.
- Previous work in a similar context
- Management of a diverse team of senior staff
- Working with major international donors and grants compliance requirements.
- specialist knowledge and experience in one area of systems
- Excellent communication and interpersonal skills and an ability to motivate others
- Delegation, time management and prioritizing skills
- Computer literate and good knowledge of Word and Excel.
- Empathy with Concern’s mission, vision and goals, and our target group
- Proven experience in resource planning & budget management
- Experience in Tendering & contract management
We would also like:
- You to be flexible, reliable and proactive
- You to be culturally sensitive and empathic to others
- You to be able to work under pressure and to strict deadlines;
- You to have some sense of humour
- You to travel frequently to rural field locations and spend periods of time away from the capital in fairly basic conditions
- A ‘can do’ attitude
Accountability
The Operations Director is accountable to the Country Director for his/her performance. The support provided in maintaining a programme information management and tracking system, along with feedback from the CMT regarding extent and quality support to the project team, as well as compliance with Concern Worldwide policies and procedures will be the main means of assessing performance.
Concern Code of Conduct and Associated Policies
- Ensure adherence to the Concern Code of Conduct and Associated Policies
- Ensure finance staff understanding and adhere to the Concern Code of Conduct and Associated Policies
- Ensure the Core Humanitarian Standards (CHS) are understood by programme staff
- Contribute to and ensure that the Haiti programme delivers on its accountability commitments.
- Promote an organization environment which is fair, open, protective and which fosters a learning culture.
Confidentiality
- Ensuring the non-disclosure of any information whatsoever acquired in the course of duty, relating to the practices and business of Concern Worldwide, to any other person or Organization without authority, except in normal execution of the above duties
- Ensuring strict guardianship and security of financial data and documents at all times, including secure storage, accurate & complete filing and limiting access to the finance office to authorised personnel only
- Ensuring strict adherence to Concern Niger Financial Procedures and Fraud Policy and remaining within the boundaries of these policies at all times
How to apply
To apply: CVs should be submitted through our website at https://jobs.concern.net by closing date.
Concern is an equal opportunity employer and welcome applications from all section of the community.
If you have any concerns about our recruitment process and need particular assistance – for example if you have a visual impairment or are neurodivergent – please let us know and we will do our best to accommodate you.
Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.
Your Personal Data
During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.
Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).
Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.
By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists
In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.
For additional information please consult our web site or contact the Human Resource Division in our Head Office.
You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy
Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.