Operations Manager

• Manage and oversee the administrative functions in RSC Cox’s Bazar Office, Ukhiya Office, and Madhurchara Processing Center.
• Monitor and maintain tracking tools for PR, utility payment, lease agreements, rent, expat accommodation, visa & travel. Prepare and submit monthly reports. Ensure timely action proactively.
• Prepare lease agreements & amendment of agreements when required by following necessary IRC guidelines.
• Collaborate with program, operations, and the country supply chain teams to initiate PR timely as per procurement plan and program/ operations requirement.
• Ensure timely maintenance of office, guest house, expat accommodation, assets, equipment & furniture as required.
• Provide travel, accommodation & logistics support for national and international staff.
• Ensure proper filing and documentation are being maintained in all the offices and facilities.
• Supervise and support the Senior Operations Officer, Operations Officer & Office Assistant. 

• Supervise and guide the Operations Officer on procurement as per IRC & doner policy by collaborating with country SC focal.
• Generate procurement reports regularly. Follow up on procurement status, identify challenges, and take necessary action accordingly.
• Plan & arrange overall logistics support for all RSC Bangladesh events.
• Ensure monthly and ad hoc basis transportation arrangements as per staff requirements in collaboration with the Senior Operations Officer. Arrange regular training and refresher for drivers and related staff on road safety, IRC fleet management policy & country law to ensure safe and compliant fleet management.
• Produce different asset & equipment-related reports as per RSC requirements. Support the IRC Asset team to manage assets & equipment.
• Establish and maintain ethical, professional working relationships with suppliers.

• Promote an open, diverse, and participatory work environment.
• Provide appropriate and timely feedback to staff regarding their performance, including timely implementation of the regular check-in & annual staff performance management.
• Ensure proper training and knowledge of staff on IRC & RSC policies and procedures to enable accountability and independence.

• Ensure proper safety & security protocols are in place and being maintained in all the RSC offices and facilities as per RSC requirements.
• Work closely with the Government Liaison team on different documentation and reporting and provide regular follow-up.
• Establish dependable relationships with relevant government offices through regular visits, program updates, and timely report submission.

Minimum Qualifications:

• Bachelor’s degree in any field. Business administration/ logistics/ supply chain or relevant field is preferred.

• Minimum 5 years work experience in the field of Supply Chain/ Operations/ Administration. Work experience in INGO sector is preferred.
• Experience of working in Cox’s Bazar area is preferred.
• Previous experience of working in multi-cultural environment.

• Excellent interpersonal and team building skills. 
• Proactiveness, being adaptable with positive approach.
• Skilled in MS Word, Excel, Outlook & Power point, ERP system & reporting.
• Basic understanding of NGO SC policies & procedures.
• Willing to travel extensively and randomly.
• Organizational skills with the ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong communication skills in both: Bengali & English.
• Familiarity with Chittagonian language is preferable.