Operations Manager

An exciting opportunity has arisen for an Operations Manager to oversee delivery of a highly
acclaimed and enjoyable visitor experience and successful commercial businesses at WWT Welney.
We welcome 28,000 visitors a year and our trading department has an annual turnover in excess
of £245,000.

The Role

This role will be supporting the Site Manager covering the visitor experience through an
eco-visitor centre and an internationally important wetland reserve.

We are looking for a proactive manager to maximise sales across our commercial business within
our Café, shop, admissions and Airbnb offer whilst leading your team to deliver high service
standards. You will focus on ensuring the visitor experience on and off site and commercial
business are all supporting WWT’s new and exciting Strategy.

You will ensure a constant drive for results through a positive, dedicated approach to change
and make business improvements with the ability to lead by example and drive forward our
commercial offer.

About You

To join our team you’ll need:

• An eye for detail and the ability to seek new opportunities for the visitor journey on and
  off site
• A strong financial acumen, understanding P&L, labour percentages and cost of sales
• Proven experience in motivating and coaching team members
• To bring creative ideas and positive solutions to this operational role
• Good organisational skills with the ability to spot new commercial opportunities

If you enjoy leading a team to develop a vibrant trading environment that provides an excellent
visitor experience then we would love to hear from you.

About Us

WWT Welney is situated on the South-eastern boundary of the Ouse Washes in Norfolk, Britain’s
largest area of seasonally flooded land attracting internationally important populations of
wintering wildfowl and waders, including thousands of Whooper and Bewick’s swans. Comprising
540ha of lowland wet grassland supporting some of the country’s most threatened wader and
wildfowl species, this is a flagship site demonstrating the value of wetland restoration and
management.

WWT is the charity for wetlands and wildlife. We’re on a mission to restore wetlands and unlock
their power as a wondrous solution to the problems the world faces. We are pioneers in saving
wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million
visitors a year engage with wetland nature. We work internationally in key global wetland
areas, balancing conservation with sustainable livelihoods and influencing national and
international conservation policies.

In return for your hard work and dedication you’ll enjoy a wide range of benefits
including:

• 33 days annual leave, inclusive of bank holidays, increasing to 38 days after 5 years’
  service
• Contributory pension scheme matching up to 7%
• Life assurance providing 3 times annual salary
• Access to a wide range of resources to support your health and wellbeing including our 24/7
  Employee Assistance Programme
• Enhanced family friendly policies
• Cycle to work scheme
• Free entry to all our centres

Closing date: 15/1/2024

We reserve the right to close this vacancy early if we receive sufficient applications for
the role. If you are interested please submit your application as early as possible.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410