Operations Manager – Egypt

Job Title: Operations Manager

Job location: Egypt

Report to: Egypt Emergency Response Lead for Gaza (Sr. Consultant)

Job Code: EY002

ABOUT MEDGLOBAL

MedGlobal is a global humanitarian non-profit organization providing medical and health education services to people in need, including refugees and displaced persons, in disaster and underserved regions. The organization is composed of medical and public health professionals of diverse backgrounds.

CODE OF CONDUCT

MedGlobal Code of Conduct reflects the profession’s core set of beliefs and values of care, respect, trust, and integrity. These beliefs and values are fundamental to MedGlobal employees, volunteers, interns, consultants, officers’ coordinators, and directors to guide their practice and conduct.

The Code is organized into categories, as follows:

1. Always act with fairness, honesty, integrity, and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.
2. Provide a positive and valued experience for those receiving service within and outside MedGlobal.

CHILD PROTECTION POLICY

Child abuse in all forms is unacceptable to MedGlobal, which recognizes its responsibility to protect children from harm in all areas of its work.

MedGlobal is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

DISCRIMINATION, ABUSE AND HARASSMENT POLICY

MedGlobal provides equal employment opportunities to all employees and applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. MedGlobal employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside the organization.

JOB SUMMARY

As the Operations Manager for the Egypt Country Office at MedGlobal, you will play a crucial role in overseeing and optimizing operational processes to ensure the efficient delivery of healthcare services. This role involves managing the day-to-day operations of the Egypt Country Office while also collaborating remotely with the Gaza Team. The ideal candidate will have a strong background in operations, project management, and cross-cultural communication.

MAIN DUTIES AND RESPONSIBILITIES

Operational Leadership:

• Develop and implement operational strategies to support the organization’s mission and objectives.
• Oversee day-to-day operations of the Egypt Country Office, ensuring smooth workflow and adherence to organizational policies.

Remote Collaboration:

• Establish and maintain effective communication channels with the Gaza Team, facilitating seamless collaboration despite geographical distances.
• Coordinate and conduct virtual meetings, ensuring all team members are well-informed and aligned with organizational goals.

Project Management:

• Manage projects related to healthcare service delivery, ensuring timely execution and compliance with project timelines.
• Collaborate with the Gaza Team on joint projects, fostering a unified approach to achieve common objectives.

Logistics and Supply Chain:

• Oversee logistics and supply chain management, ensuring the timely procurement and delivery of medical supplies to the Egypt Country Office and Gaza Team.

Financial Management:

• Work closely with the Finance Department to monitor budgets, control expenditures, and ensure financial sustainability for operations in both Egypt and Gaza.

Team Development:

• Provide leadership and support to the Egypt Country Office team, fostering a collaborative and positive working environment.
• Conduct performance evaluations and identify professional development opportunities for team members.

QUALIFICATIONS AND SKILLS

should have the following skills, education, and experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is a plus.
• Proven experience in operations management, preferably in the healthcare or non-profit sector.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams across different locations.
• Familiarity with the healthcare landscape in Egypt and Gaza is desirable.
• Proficiency in English; knowledge of Arabic is a plus.