Operations Manager, Mexico

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.

Salary:32,621MXN plus competitive benefits (for example, hybrid working model, health care and life insurance, among others)
Contract Type:Indefinite
Location:Mexico City

Right to Work Requirements:Right to Work in Mexico. The British Council is not able to support or sponsor work visa applications.
Closing Date:advert will close onWednesday, December 6, 2023 at 23:59 Colombia time.

Role Purpose
As our Operations Manager, you will oversee the financial and operational aspects of our country’s teaching operations, including efficient planning of teacher resources, managing relevant costs, and implementing process enhancements to boost profitability. This role involves ensuring the teaching operations team operates within budget and aligns seamlessly with regional and departmental strategies. Your responsibility will also include developing our local operations team.

Main accountabilities but not limited to the following

• Working with the Country and Cluster Operations Lead, translates Regional English Strategies into 1-3 year Operations plan, including continual improvement to global standards, effective integration of new products/services /delivery methods and process/ systems changes.
• Implements a range of standardised, operational procedures and systems within the Teaching Centre(s) to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
• End to end oversight of operational planning, logistics, resourcing, service delivery performance /standards and effective capacity management for the country.
• Agrees SLA (Service Level Agreement) requirements and performance management of supporting functions/external suppliers.
• Provides support and oversight to student administration including transfers, waiting lists, absences.
• Develops and maintains excellent relationships and communication with internal stakeholders across a range of business and geographical areas, to inform and enable medium-term innovation and improvements in the quality of teaching delivery.
• Builds good working relationships with corporate stakeholders including Tax, Legal and Information Governance.
• Supports business process improvement through reviewing data, analysing outcomes and providing recommendations to the Cluster Operations Lead.
• Reports on teacher utilisation using agreed regional templates.
• Uses standardised processes to monitor compliance with agreed risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures). Highlights to senior managers any instances of non-compliance.
• Ensures team receive and maintain appropriate induction/training in all relevant risk management procedures.
• Responsible for accuracy of student financial and registration data including management of debtors and refunds; Teaching Centre financial records as per audit requirements and hourly paid teacher and YL Assistant pay claims.
• Accurate and timely completion of FCCF requirements including income reconciliations, cash flow and deferred income
• Plans and prioritises country’s operational activities, and supports team development towards effective delivery of services and delivery of work plan.
• Manages day to day performance of country operations team, Motivates and encourages team performance, addressing sickness, discipline etc., to ensure high quality service delivery is maintained at all times.

Requirements of the role

• Experience of
  • operations management with exposure to streamlining operations.
  • cost management.
  • successfully delivery of business process improvement.
• Professional Degree.
• Written and verbal proficiency in English at C1 level is required.
• C2 level o Spanish is also required.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.