Operations Manager, Polis Center

Department-Specific Responsibilities

• Works with center leadership to establish and implement operational policies of the center.
• Collaborates with managers to ensure office administration policies, programs, and activities are appropriate for their needs.
• Manages day-to-day operations of a variety of center processes to ensure the organization’s administrative and operational needs are met.
• Trains staff on the center’s administrative and management protocols and procedures.
• Standardizes project management practices across the center.
• Leads operations meetings.
• Manages data on project milestones and resource needs across the center.
• Identifies staffing needs and coordinate staff allocation to ensure adequate staffing for projects across the center.
• Researches, evaluates, and recommends purchases and utilization of resources to minimize costs, manage budgets, and meet the organization’s business needs.
• Supports budget analysis for resource needs of the center.
• Coordinates student employees and match with project needs of the center.
• Coordinates external resources to support project needs of the center.
• Supports special initiatives of the executive director.
• Manages project timelines and resource plans for special multi-project/multi-phase initiatives.
• Supports center strategic and operational planning efforts.
• Establishes operational goals and associated metrics for the center

General Responsibilities

• Manages medium to large projects, from start to finish, ensuring on time completion within budget.
• Develops project plan(s) and efficiently analyzes, tracks, forecasts, and reports on project metrics and shortfalls.
• Coordinates and facilitates efforts of project team(s) consisting of various staff and hourly employees.
• Communicates ongoing changes in tasks, goals, or performance.
• Collaborates to ensure that project objectives are achieved within established time frames.
• Participates in client meetings, vendor/contract decisions, and development of project requirements and specifications.
• May provide guidance and support to less experienced peers.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor’s degree in relevant field.

WORK EXPERIENCE

Required

• 2 years of relevant experience.

Preferred

• Experience in project management, process improvement, or organizational management.
• Experience with information technology.

SKILLS

Required

• Ability to drive multiple projects to successful completion.
• Demonstrated project management skills.
• Proficient communication skills.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Demonstrated time management and priority setting skills.
• Highly thorough and dependable.

Preferred

• Maintains a high degree of professionalism.
• Excellent interpersonal skills.
• Demonstrates a high commitment to quality.
• Proactive and performs work independently with minimal supervision.
• Ability to lead/manage others.
• Excellent conflict management skills.