Operations Officer

Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon and Jordan live with purpose and hope.

Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.

That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

Position Summary

The Operations Officer is a key member of Anera’s US based team, serving as the US office manager, and providing reliable administration, coordination, and record keeping for the US office and for Anera’s global work. This position may be hybrid, but requires at least 50% regular in-person work in the Washington DC office.

The position supports basic US office operation and environment, travel, US specific coordination with the Global Safety & Security Advisor, internal information sharing, managing DC office service providers, and other day-to-day operational functions. The individual works closely with the DC-based Chief Operating Officer, and other globally distributed staff to ensure that Anera’s operations are efficient, compliant, safe, and well-supported.

Key Responsibilities

Office Administration and DC operations

• Oversee daily Washington, DC office operations, ensuring a professional, safe, and appropriate work environment.
• Manage supplies, equipment, service providers, and building management relationships.
• Support onboarding logistics in coordination with HR staff, and maintain emergency procedures or other safety/security items for the US office under the guidance of the Global Safety & Security Advisor.
• Facilitate/support events hosted by Anera in the US office, including the smooth function of basic audio/visual equipment for hybrid events.
• Serve as the primary liaison between U.S. staff and the external IT service provider with regard to in-office hardware or network issues.

Logistics and Travel Coordination

• Support travel processes for U.S. staff, ensuring compliance with policies and risk assessments. Over time, this may range from direct support, to organizing training on how to use travel forms, resources, or reimbursement processes.
• Coordinate itineraries, visas, accommodations, and emergency travel support for visiting international staff.
• Liaise with external vendors as needed, including off site storage, etc

Procurement Support, Documentation & Training

• Act as the U.S. office procurement point of contact and ensure staff follow established procedures.
• Maintain procurement files, vendor records, and compliance documentation.
• In coordination with the compliance team, support US staff procuring goods and services, including through coordinated training or troubleshooting specific requirements.

Information Management & Cross-Department Coordination

• Conduct research on best practices, systems, and vendors; compile and organize data for reporting.
• Coordinate cross-office task teams to review policies and ensure compliance with organizational procedures.
• Support internal information sharing through meetings, written communication, or digital tools
• With guidance, draft or revise operational documents and support inputs for audits and compliance reviews.

Qualifications

Required

• Bachelor’s degree in business administration, operations management, international affairs, or related field (additional directly relevant experience may be considered in lieu of diploma)
• Experience in office management, logistics, procurement administration, or similar roles within an international NGO or other global organization.
• Demonstrated ability to work across diverse operational areas
• Strong administrative and organizational skills with attention to detail.
• Experience maintaining records, coordinating with vendors, and supporting compliance processes.
• Strong interpersonal skills and the ability to provide responsive support to staff.
• Proficiency with common office software, demonstrated willingness to learn specialized software or on-line tools.

Preferred

• Experience supporting multi-country or global operations.
• Familiarity with International NGO processes and documentation requirements.
• Experience coordinating with service providers.
• Exposure to the core functions of international development or humanitarian organizations.
• Interest in or experience with the Middle East; Arabic language proficiency

Our values:

We are inspired:We are committed to energize, engage, and motivate others to forge the best outcomes for the diverse communities we serve.

We are people-centric:We are respectful and empathetic. We believe that each person, no matter their circumstances, embodies promise and has the power to shape the lives of their community and world.

We are collaborative:Teamwork and collaborative action are at the heart of how we do our work and deliver results.

We are versatile:In a region burdened by obstacles, we make the right connections to find a way and bring can-do, innovative approaches to everything we do.

We are impactful:We make a lasting difference in the lives of those we serve by delivering impactful solutions at the local community level.

We are accountable:Our words, actions and results stay true to our mission and values.

Anera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The estimated salary range for this role is $55,022 – 58,210. This represents Anera’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual pay will vary based on various factors, including but not limited to organizational budgets, qualifications, experience, specialized skills, and training.