Operations Senior Officer

CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

General background of the Peace & Security Cluster (PSC):
For over 20 years, our clients PSC has provided portfolio & project management services in the area of mine action & explosive hazards, that are reinforced by comprehensive management & oversight controls.
Under this umbrella, the PSC is responsible for the implementation of projects that, through the engagement of inputs such as personnel, third parties, assets & other resources, deliver activities that produce substantive mine action outputs.
Project management is conducted in line with our clients Project Management Manual (PMM), which incorporates best practices in the field, as well with a view to quality & cross cutting initiatives such as workforce & talent management; knowledge & information management; health, safety, social & environmental management; gender parity & mainstreaming & diversity & inclusion. This comprehensive delivery platform is implemented in accordance with partner requirements & in line with our clients rules & regulations through the leadership of the Cluster Director, who has the overall authority & accountability for the performance of PSC on behalf of its clients.

PSC Central African Republic (CAR):
The Central African Republic (CAR) is faced with an increasing explosive ordnance threat following years of conflicts which continue to impact civilian lives & livelihoods & impede humanitarian access in the country. This explosive ordnance threat is coupled with a history of illicit flow of small arms & light weapons, undermining the stability & the rule of law in a context where the national authorities’ ability to manage & store weapons & ammunition is structurally non existent. In response to the explosive ordnance threat & the weak weapons & ammunition management structure, our client as a component of the Multidimensional Integrated Stabilization Mission in the Central African Republic (MINUSCA), mitigates the threat by supporting the Explosive Ordnance Threat Mitigation (EOTM) capacity building of the MINUSCA force, building the EOTM capacity of the national defense & internal security forces, empowering the civilian population, UN personnel & humanitarians through Explosive Ordnance Risk Education (EORE) & awareness, as well as building the country’s weapons & ammunition management capacity.

Under the general supervision of the Head of Operations & the direct supervision of the Field Coordinator & the Operations Specialist, the Senior Operations Officer – MME will be responsible for the following tasks:

Operations implementation & monitoring:
In permanent liaison & close coordination with the beneficiary elementary units, ensure the smooth running of activities & the production of reports in collaboration with the Field Coordinator.
Be in a position to conduct mentoring actions for the benefit of the unit benefiting from explosive ordnance mitigation training, the mission force or possibly the national authority.
Provide the necessary support for all aspects of EOD mitigation activities in his / her area of responsibility.
Act as investigator in detailed independent investigations or as part of the Board of Investigation, into incidents or accidents caused by explosive devices.
Produce a detailed report of the specific corrective actions to be taken by the organizations responsible for operations, following an inspection presenting critical non conformities.
Ensure proper follow up of documentation relating to all field operations.
Keep the quality assurance management system up to date & act as a driving force in terms of adapting training courses in line with changes in the threat or context.
Be familiar with International Mine Action Standards (IMAS) & ensure that Standard Operating Procedures (SOP’s) comply with international standards & enable operations to run safely & efficiently.
Assist the Field Coordinator & Training Specialist, as requested, with activities including briefings / introductions, QA follow up, site visits, accident / incident investigations, accreditations / validations, etc.
Follow up on all reports produced by implementing partners, maintaining up to date databases on activities related to explosive ordnance mitigation.
Draft minutes of working groups & other meetings with key stakeholders & beneficiaries in its area of responsibility.
Make proposals on the development of activity plans.
Contribute to the supervision of contracts with all mine action partners to ensure contractual compliance.
Reinforce the control & security of explosives used by operational partners.
Follow up on the application, implementation & completion of all operations within the office.

Knowledge management & innovation:
Ensure that operational records are properly maintained.
Effectively manage operations within area of responsibility.
Keep abreast of the latest / best practices, approaches & technologies & integrate them to improve operational results.
Provide technical training to civilian & mission personnel.

Impact of results:
The effectiveness & success of the Senior Operations Manager’s performance have a direct impact on the results of our clients program & consequently enhance the visibility & image of our clients program.

Project reporting:
This role will work under the general supervision of the Head of Operations & the direct supervision of the Field Coordinator & the Operations Specialist.

Key competencies:
Master’s degree or equivalent with at least two years’ relevant experience is required or a bachelor’s degree or equivalent) with at least four years’ relevant experience is required or a high school diploma with military experience (or relevant police experience) at the level of Senior Non Commissioned Officer or Officer (or equivalent) with at least eight years of relevant experience may be accepted in lieu of a degree.
IMAS EOD level 3 or equivalent qualification from a recognized training institution is mandatory.
Relevant experience required is defined as experience working in operations within a military, police or humanitarian mine action organization, or other similar field.
Experience in capacity building (training; workshop, etc.) in the field of explosive ordnance detection & search is required.
Experience of working in coordination with armed forces is required.
Fluency in English & French (reading, writing & speaking) is required.
Develops & implements sustainable business strategies, thinks long term & externally in order to positively shape the organization. Anticipates & perceives the impact & implications of future decisions & activities on other parts of the organization.
Treats all individuals with respect, responds sensitively to differences & encourages others to do the same. Upholds organizational & ethical norms. Maintains high standards of trustworthiness. Role model for diversity & inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates & supports the development of others. Acts as positive leadership role model, motivates, directs & inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners & always puts the end beneficiary first. Builds & maintains strong external relationships & is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self & / or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities & takes the initiative to act on them. Understands that responsible use of resources maximizes our clients impact on ther beneficiaries.
Open to change & flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences & modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data & courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation & creativity to problem solving.
Expresses ideas or facts in a clear, concise & open manner. Communication indicates a consideration for the feelings & needs of others. Actively listens & proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion & finding common ground.

Team management:
This role requires strong team management skills.

Further information:
Qualified female candidates are encouraged to apply for this role.