Operations Specialist

Job Summary: Responsible for assisting applicants and customers, receiving and processing orders, sending training materials, maintaining accurate records, and fulfilling other duties as assigned.

Essential Functions:

• Manage and respond to incoming calls and emails.
• Serve as a professional, welcoming presence to callers.
• Provide high quality customer service and timely support in a variety of areas including, but not limited to: order receipt, delivery, billing, payment collection, and problem resolution.
• Oversee approval, processing, and invoicing of product orders.
• Manage Instructor training, including registrations, confirmations, shipping supplies, Instructor agreements, and post training recording-keeping.
• Manage incoming and outgoing mail, shipping, and receiving.
• Maintain accurate customer and student information in Salesforce and QuickBooks.
• Respond to applications, and complete timely and regular follow-up with applicants via phone and email.
• Respond to phone and email inquiries from prospects.
• Maintain appropriate records, including electronic files and account activity records in Salesforce and SharePoint.
• Ensure timely, accurate, and professional responses to all questions, complaints, and requests.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Perform other duties as assigned.

Preferred Qualifications:

• Demonstrated experience in administrative support.
• Proficient computer skills and knowledge of relevant software, particularly Office 365 (Microsoft Word, Outlook, Excel) QuickBooks, and Salesforce.
• Knowledge of standard office administrative practices and procedures.
• Strong organizational skills and attention to detail.
• Proactive, helpful, patient, and friendly attitude.
• Able to work independently.
• Demonstrated skill with customer service.
• Excellent communication skills.
• Strong work ethic and team player mentality.
• Passionate about Safe Sitter’s mission.
• Sincere and deep commitment to Safe Sitter® organizational values.

Physical Demands:

• This job requires physical activity, including standing, walking, sitting, reaching, kneeling, and using hands to handle and manipulate both large and small objects.
• This job requires the ability to lift and carry up to 50 pounds.