Operations Support Officer

About Orange Sky

At Orange Sky we have a couple of Operations Support Officer roles available both in a permanent and contract capacity. We are on a mission to Positively Connect Communities and we do this by providing the world’s-first free mobile laundry and shower service to people experiencing homelessness. We offer a platform for everyday Australians to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

The Role

Our aim is to increase our impact and connect more Friends on the street – striving to improve is in our DNA at Orange Sky. This role is a key member of our dynamic Operations Team working within a group of six Operations Support Officers, who are vital to the smooth operation and continually improvement of services across Australia.

In a nutshell, this role is responsible for:

• Providing support to all aspects of the general volunteering journey including all aspects of the lifecycle from recruitment to exiting
• Establishing & managing relationships with volunteers, answering questions and escalating anything that could impact on a positive volunteering experience at Orange Sky
• Coordinating volunteer enquiries
• Assisting with responding to vehicle incidents and resolution in a timely manner
• Liaising with external suppliers and contractors to facilitate continuity of service
• Building shifts for new and existing services ensuring rosters are full and a pipeline of volunteers exists.
• Delivering general volunteer inductions

Convinced this is the role for you? Tick some boxes!

Are you an administrative superstar who is passionate about our cause? To be successful at Orange Sky, you need a genuine passion for our cause. We’re looking for someone who genuinely loves delighting customers (or in Orange Sky’s case – our incredible volunteer base, and our friends on the street) and understands how to deliver high quality support and value to our services.

Additionally, the ideal applicant has:

• Proven experience in a similar role (2-3 years) in a fast-paced organisation ideally in the non-for-profit space
• Outstanding interpersonal skills with a demonstrated ability to communicate with a highly diverse range of people and manage a large and diverse workforce
• Well-developed written skills and problem-solving ability
• Ability to travel and work flexibly as required
• Excellent time management skills and the ability to manage complex and competing demands and meet deadlines
• Ability to work both independently, and within a team
• Proactive attitude, and a genuine passion for our cause.

Benefits

At Orange Sky, we want every person to be “Better for Being Orange”, that is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission. And as part of the Orange Sky team, you are no exception. You not only get to work with an outstanding bunch of high-performing people, but you’re supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

• Attractive and fair remuneration package based on industry benchmarking;
• Attractive salary packaging options – up to $15,900 tax free per year;
• Flexible approach to work;
• Development thought the Orange Sky My Career Pathway
• Professional development fund (both formal and informal learning opportunities);
• Recognition program that includes a paid-out reward scheme and gifted leave;
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
• Wellness initiatives and an Employee Assistance Program;
• Dog friendly offices – bring your (furry) best mate with you to work.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Still keen?

Copy the below link into your browser to read the full Position Description.

Please apply using the “Apply Now” button. For more information about the position, contact Emma from our People & Engagement team at [email protected] using the subject line: Operations Support Officer enquiry via EthicalJobs or (07) 3067 5800.

*Please note, applications must be submitted through the application form linked above. Direct applications via Seek or email will not be considered.