Outreach Coordinator

The Outreach Coordinator is responsible for the Front Office operations for the Education Abroad unit, as well as a key collaborator on all outreach & recruitment activities. The Front Office is primarily staffed by student workers, with oversight from the Outreach Coordinator, and is responsible for all phone, email, and in-person study abroad inquiries. This is often the first point of contact for students, faculty, staff, and families interested in studying abroad and as such the Outreach Coordinator is responsible for ensuring a warm, welcoming, resourceful, and efficient environment. Additionally, the Outreach Coordinator will be a key collaborator on all outreach and recruitment activities, including classroom visits, social media initiatives, events & outreach activities, and other related responsibilities. This role supervises 4-6 student workers and directly reports to the Assistant Director of Outreach.

The position is based in Norman, Oklahoma, offering the flexibility of hybrid work schedules with the possibility of up to one remote workday per week.

Responsibilities:

• Manage the Education Abroad Front Office
• Supervise student employees, including initial and ongoing training
• Ensure appropriate & efficient office functions
• Cultivate a warm, welcoming, and helpful office including all outgoing communications
• Collaborate on outreach initiatives to include visiting classes, tabling, presentations, assisting with recruitment events, and other related tasks under the supervision of the Assistant Director of Outreach
• Administrative tasks such as booking services, preparing packets (virtual or physical), or other tasks as needed
• Maintains files indicating student progress, letters of recommendations, transcripts, etc., as required
• Assists students by providing information pertaining to lectures, exams, national board exams, financial aid, textbook procurement, etc.
• Interfaces with Student Services in matters concerning grades, transcripts, and student status
• Participates in planning and implementation of orientation for new students
• Coordinates schedules for students within or outside the college or department
• Performs various duties as needed to successfully fulfill the function of the position

Required Education and Experience: High School diploma or GED, AND;

• 12 months of office/clerical experience

Skills:

• Ability to communicate verbally and in writing
• Ability to accurately read and understand written materials and instructions
• General office skills such as phone, copying, faxing, filing, and handling mail

Advertised Physical and Environmental Requirements:

• Ability to engage in repetitive motion and communicate effectively
• Hearing capability, including receiving detailed information orally
• Standard office environment

Departmental Preferences:

• At least one significant international or intercultural experience
• Interest in the field of international education as a career path
• Proficiency in public speaking
• Ability to think strategically and engage in planning
• Competency in creating, organizing, and maintaining data
• Dedication to global learning and belonging
• Demonstrated problem-solving and critical thinking skills
• Enthusiasm and creativity
• Intercultural competency and sensitivity
• Ability to effectively communicate & enforce requirements, policies, and procedures

Supervision: 

• This position may involve supervising 4-8 student employees

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.