Ozanam House Intake Worker

• North Melbourne
• Full-Time – Fixed Term – 38 hours per week
• 12 month contract (Potential for extension subject to funding)
• $41.52 – $44.68 per hour + Superannuation + NFP Salary Packaging

The Role:

The Ozanam House Intake Worker is a vital member of our Intake & IAP Team, providing prompt responses to those in need through initial information, assessment, and planning.

This role involves managing the waitlist for crisis accommodation, conducting thorough assessments, determining eligibility and suitability for Ozanam House, assisting with alternative housing options, and making referrals to support services across Melbourne. Our aim is to work collaboratively and client-centred, following the VincentCare Recovery Model (VRM).

Key Responsibilities:

• Conduct high-quality assessments of housing and support needs for individuals contacting Ozanam House.
• Assess eligibility and suitability of referrals for Ozanam House.
• Manage the Ozanam House waitlist and provide interim responses when vacancies are not available.
• Maintain healthy relationships and be the main contact for all services referring their clients to Ozanam House Crisis Supported Accommodation.
• Utilise the Housing Establishment Fund (HEF) to provide financial assistance.
• Maintain up-to-date knowledge of local community agencies and referral requirements.
• Provide secondary consultations regarding Ozanam House information and referral.
• Participate in the evaluation of service delivery and outcome monitoring.
• Engage in professional development and maintain an understanding of relevant policies and regulations.
• Provide high-quality reports to the Manager of Coordination, Engagement, and Participation.
• Maintain accurate client records and documentation in line with legislative and policy requirements.
• Ensure compliance with VincentCare policies, procedures, codes of conduct, and legislative requirements.

VincentCare Victoria:

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Working with VincentCare:

A key strategic priority is attracting and retaining skilled and committed employees aligned to our values. VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including:

• Career Development opportunities
• Employee Assistance Program
• Salary Packaging
• Choice of Superannuation fund
• Family friendly and flexibility
• Study leave

Diversity and Inclusion

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

Selection Criteria:

Qualifications

• Relevant tertiary qualifications and/or experience in the delivery of high-quality services to people experiencing homelessness (required)

Experience – Essential

• Experience working in the homelessness and community services sector.
• Understanding of high-level assessment and support response for individuals experiencing homelessness.
• Broad knowledge of support and housing services/providers and specialised services like mental health.

Skills and Personal Attributes:

• Commitment to a values-based, client-centred approach to service delivery.
• Knowledge of trauma-informed, strengths-based, and person-centred care.
• Excellent communication and relationship management skills.
• Ability to work both independently and as part of a team.
• Strong administrative accuracy and detail, including timely data entry.

How to apply:

Applicants must submit their CV together with a detailed and separate response to each of the key selection criteria.

A position description is attached.

VincentCare welcomes applications from people from diverse cultural & linguistic backgrounds including people who identify as Lesbian, Gay, Bisexual, Trans, Intersex, Aboriginal and/ or Torres Strait Islander.

All appointments within VincentCare Victoria are subject to satisfactory completion of a police check and character/performance reference checks. Police checks will be undertaken for the selected candidate prior to any job offer being confirmed. Police checks are also undertaken on a periodic basis during the period of employment.

All appointments are subject to disclosure of any relevant employment history of formal disciplinary action for improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside Australia.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent.