JOB DESCRIPTION

OBJECTIVE OF THE OFFICE/DEPARTMENT

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

Contractual Agreement:

Non-Staff – International PAHO Consultant

Job Posting:

August 20, 2025

Closing Date:

September 9, 2025, 11:59 PM Eastern Time

Primary Location:

Off Site

Organization:

CDE Communicable Diseases Prevention, Control, and Elimination

Schedule:

Full time

PURPOSE OF CONSULTANCY

PAHO Consultant – INFORMATION ASSISTANT

OBJECTIVE OF THE OFFICE/DEPARTMENT

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The Communicable Diseases Prevention, Control and Elimination (CDE) coordinates, and implements technical cooperation activities directed toward the surveillance, prevention, control, elimination and/or reduction of communicable diseases, zoonoses that are technically sound and appropriate for the political and sociocultural context in which they are implemented. It strives to achieve a sustainable impact on health by providing normative guidance, furthering the implementation of evidence-based interventions, fostering alliances that strengthen country capacity, improving the effectiveness of inter-country collaboration, and facilitating policy and decision-making processes.

DESCRIPTION OF DUTIES:

Purpose of the consultancy

The incumbent will work with the Management and Coordination Team, providing support in the area of information systems and communications. Key responsibilities include updating, maintaining and monitoring the CDE web pages and SharePoint platforms, as well as managing bulletin platforms and virtual online meetings via ZOOM and Teams. The role also involves overseeing and supporting CDE photo galleries through Flickr, uploading and managing YOUTUBE videos and playlists, administering surveys, generating QR codes, sourcing and managing images on Shutterstock and iStock and creating infographics through Infogram. Additionally, the incumbent manages email lists and listservs.

The position requires implementing administrative procedures and efficiently performing tasks related to information systems, advocacy and communications. This role necessitates a thorough understanding of and compliance with the organization’s rules, procedures, and branding guidelines. The incumbent will frequently collaborate with CDE staff, as well as staff from other Departments of the Organization for matters related to the assigned duties.

Description of duties:

Under the general supervision of the Director, Communicable Diseases Prevention, Control and Elimination Department (CDE), and the direct supervision of the Knowledge Management and Communications Specialist, the incumbent is responsible for, but not necessarily limited to, the following outcomes:

Expected outcomes

1) Web Administration in the Four Official Languages

• Content creation, editing, design, publishing, and dissemination
• Event publications and design
• Campaign pages
• Maintenance of Health Topics pages
• Basic pages
• Stories
• Calls for applications and announcements
• Web Notes (Article) publishing
• Document publishing
• YouTube video management

2) Liaison with ITS, CMU Web, and SRS

• Resolution of platform-related issues (cache, HTML, usability, accessibility, best practices, and CANTO)

3) Virtual Meetings

• Management of meetings and webinars (Zoom or Teams)

4) Intranet/SharePoint Management

• Regular updates of Intranet content for CDE staff
• Enabling and updating shared folders

5) Management and Dissemination of Informational Materials

• Creation and distribution of newsletter and list management
• Visual adaptation embedded via HTML code on related web pages (Infogram)
• Management of communication tools (Flickr, Shutterstock, Noun Project)
• QR code creation
• Viva Engage
• Digital analytics and metrics for CDE products
• PIB-GIB

6) Coordination and Planning Meetings

• Calendar planning

• Planning meetings as assigned

Experience

– Web and Content Management: Develop, update, and maintain websites, SharePoint platforms, and online content; manage photo galleries (Flickr) and video platforms (YouTube).

– Editing and Design: Edit web documents, adapt presentations to organizational standards, create infographics (Infogram), and apply design changes to files.

– Virtual Meetings: Set up, moderate, and support virtual conferences (Zoom, Teams).

– Surveys and Reports: Create and manage surveys (SurveyMonkey) and compile monitoring and evaluation reports for communication materials.

– Email and Bulletin Management: Administer email lists, design monthly bulletins, and handle publication processes.

– Technical Support and Guidance: Provide training on IT workflows, troubleshoot technical issues, and assist with publication processes.

– Monitoring and Evaluation: Track and evaluate communication strategies and provide actionable insights.

Qualifications

Essential: Certification of completion of diploma on graphic design, ITS or similar.

Desirable: Formal training in information systems or computer science, systems analysis, data processing and software development would be an asset.

Experience

Essential: Five years’ administrative work, including experience working with database driven Web/Intranet, and administering databases.

Desirable: Experience in UX/UI design for web context would be an asset.

Languages

Very good knowledge of English and Spanish.

IT Skills

Demonstrated ability to effectively use a computer and utilize software programs such as Office. Expertise in Web application technologies such as PHP, MySQL databases and HTML; expertise in Web design programs such as Drupal and Joomla; expertise in SharePoint. gGod knowledge of MS operating systems. Very good knowledge of SurveyMonkey, Infogram, Adobe Creative services, MailChimp, Flickr and Youtube. Other IT skills and knowledge of other software programs such as Flash, Dreamweaver or WordPress, would be an asset.

Term and Duration:

• The contract’s duration is from 18 October 2025 to 31 December 2025 on a part-time basis.

• Rate is negotiable according to years of experience and applicable Band B
  daily rate between USD 258.00 and USD 314.00.

ADDITIONAL INFORMATION

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables. Inclusion in the Roster does not guarantee selection for a consultant contract. There is no commitment on either side.
• Only candidates under serious consideration will be contacted.
• All applicants are required to complete an on-line profile to be considered for this consultancy. For assessment of your application, please ensure that your profile in the PAHO Career page is updated; all experience records are entered with elaboration on tasks performed at the time. Kindly note that CV/PHFs inserted via LinkedIn are no accessible.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO/WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to PAHO/WHO Regulations, and e-Manual.
• For information on PAHO please visit: http://www.paho.org
• PAHO/WHO is committed to providing a respectful and supportive workplace for all personnel .
• PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.
• PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.
• PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoings will be terminated and may also face criminal prosecution.
• PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between PAHO and the Consultant.
• PAHO/WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by PAHO/WHO.

Level of Education: Master”s Degree (preferred for health positions)

Work Hours: 8

Experience in Months: 24 (health sector experience preferred)

Health Focus: PAHO works to improve health outcomes across the Americas