Parking Facility Ambassador FULL-TIME

University of Maryland, Baltimore (UMB) is currently seeking multiple FULL-TIME Parking Facility Ambassadors (Cashiers) to join the Department of Parking and Transportation Services. Under direct supervision, the selected candidate will perform cashiering activities related to parking facility fees and maintains records of cashiering operations. Maintain and assist with garage operations including inspection of facility on a routine basis and provides excellent customer services.

The Office of Parking and Transportation Services strives to provide students, faculty, staff, and visitors with the best possible parking and transportation experience.

This is an essential designation position with rotating shifts. This position requires walking and standing/performing functions in favorable and unfavorable weather conditions.

BENEFITS (Non-Exempt Regular):

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program (pension), effective on your date of hire. Non-exempt regular staff receive a generous paid leave package that starts with 11 days of vacation accrued per year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is Ranked Among the Best Employers for Diversity by Forbes 2022 & 2023.

PRIMARY DUTIES

1.     Greet all customers entering and exiting the garage facilities and provide exemplary customer service.

2.     Provide general information to assist parking patrons and provide assistance using directional equipment.

3.     Receives and disburses funds following established procedures and guidelines; maintains records of monetary transactions.

4.     Performs cashiering activities such as completing credit card transactions, making change, issuing receipts and balancing registers, receipts and disbursements.

5.     Prepares currency for bank deposits, tallying totals of cash, charges and preparing end of shift report.

6.     Operates automated equipment such as cash registers, charge terminals, computer terminals and other manual and automated office equipment in relation to parking and revenue control equipment. 

7.     Examines currency to detect counterfeiting, forgery or damaged money.

8.     Prepares and submits records and reports pertaining to cash received.

9.     Check parking facilities on a routine basis to ensure that all facilities and systems are functioning and available for patron use. Troubleshoot equipment when necessary. Report any outstanding issues to management staff

10.  Ensure that cashier booth and surrounding areas are always maintained in a clean and orderly manner.

11.  Other duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: High school diploma or GED.

EXPERIENCE: One year of related work experience

OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

General knowledge of cashiering function. Skill in making accurate monetary transactions; in performing mathematical computations. Ability to prepare written records and reports; to operate keyboards and calculators; to communicate effectively with customers and co-workers; to operate manual and automated office equipment and provide exceptional customer service.

Starting rate: $17.19 per hour

Note: New hires will receive a 2.5% adjustment to their base salary upon successful completion of 6-month probationary period.

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at [email protected] . 

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact [email protected] . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.