Part-Time Admissions Coordinator

OFFICE OF ONLINE EDUCATION (UA-OEC-IUBLA)

Indiana University’s Office of Online Education (OOE) is responsible for protecting and maintaining the academic integrity of an IU degree, facilitating collaborative opportunities presented by online education, and utilizing IU’s scale, resources, reputation, and diversity of offerings to expand online education offerings to students located in Indiana, as well as nationally and internationally. OOE oversees growth and development of more than 200 online degree and certificate programs that to date enroll almost 10,000 students annually.

The Office of Online Education is a university-wide office that provides strategic leadership to IU stakeholders in delivering online education. In 2022, the IU 2030 Strategic Framework endorsed by President Whitten challenged the university to triple the number of students in online programs, and OOE is pleased to be developing programs and services with IU’s campuses to meet this strategic goal.

The Part-time Admissions Coordinator reports to the Associate Director for Enrollment Management. 

Department-Specific Responsibilities

• Helps manage email inbox queue; communicates to prospective students, incomplete applicants, and applicants as necessary
• Responsible for routine reporting to support first-year, transfer, visiting, and 2nd Bachelor’s applicants with online program inquiries
• Processes received applications
• Works with CRM administrator to monitor and maintain prospect communication within the CRM system
• Completes and submits requests for transcript retrieval from various supplier software solutions
• Receives, scans, and securely stores physical transcripts
• Provides various data entry functions for admissions applications
• Maintains admissions files
• Monitors the technical status of admission applications from applicant through matriculation
• Downloads, monitors, and corrects online applications
• Routes applications through IU’s 7 campuses
• Develops collaborative working relationships with admissions and recruitment teammates on all IU campuses, counterparts in Admissions, Financial Aid, academic programs, and other Office of Online Education partners to achieve and exceed enrollment targets
• Develops and maintains a working knowledge of admissions included within the online student information system

EDUCATION

Required

• High school diploma or equivalent (HSED or GED)

WORK EXPERIENCE

Required

• 1 year of clerical experience in a high-paced office setting

Preferred

• Experience in higher education, student recruitment, student services, or corporate sales

SKILLS

Required

• Exceptional customer service and communication skills
• Ability to resolve problems and handle situations with care, diplomacy, and confidentiality
• Integrity and attention to detail, especially when processing high volume work needs
• Proficient with online technology and computer programs, including Microsoft Office, CRMs, and enterprise systems
• Self-directed, with the ability to work independently and alongside others as a team member

Preferred

• Experience with PeopleSoft SIS (Student Information System) and Salesforce

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment. The person in this role must be able to perform the essential functions with or without an accommodation.

Employee proximity to south-central and central Indiana is desirable.

Bloomington, Indiana

This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs. 

$17.00 – $18.00 per hour

25 – 29 hours per week, largely between 8:00am – 5:00pm Monday through Friday

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University’s Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234