Part-Time Data and Technology Specialist, Advocacy and Legal Advice Centres, (m/f/d)

ABOUT TRANSPARENCY INTERNATIONAL

Transparency International is a global movement with one vision: a world in which government, business, civil society and the daily lives of people are free of corruption. With more than 100 chapters worldwide and an international secretariat in Berlin, we are leading the fight against corruption to turn this vision into reality.

ABOUT THE ROLE

The Transparency International Secretariat (TI-S) in Berlin is currently seeking a Data and Technology Specialist – Advocacy and Legal Advice Centres.

For over 15 years, Transparency International (TI) has been encouraging individuals and organisations to report corruption they have witnessed or experienced to our Advocacy and Legal Advice Centers (ALACs), and assisting them to seek redress and justice. Our ALACs are based in TI’s National Chapters in almost 70 countries throughout the world, and are contacted by thousands of people each year. Action taken at country level ranges from provision of legal advice, working with investigative journalists and, in some cases, strategic litigation where they believe it will set important precedents or has significant public interest. As well as supporting people to pursue their cases, TI also uses the information gained from corruption reports and casework to identify trends, systemic weaknesses and hotspots that allow corruption to flourish. These then are channelled into anti-corruption campaigning, activism and advocacy by Transparency International aimed at decision-makers (e.g. to close the loophole / change the policy in practice) and the public (e.g. to encourage people to take action against corruption).

TI-Secretariat supports ALACs to use two digital tools: a secure online reporting tool (GlobaLeaks); and an online case management system and database platform (built on a Salesforce CRM platform). The Salesforce platform enables ALACs to manage corruption cases safely and efficiently, and to improve TI’s ability to analyse corruption trends and insights using ALAC data (ie quantitative data assessing trends in complaints made to ALACs, actions taken, and outcomes achieved). ALACs in over 40 countries have adopted one (or both) TI-S supported platforms. TI-S provides ongoing support to chapters using the TI-S supported platforms, in the form of trainings (online and in-person), ad-hoc technical and operational support, and the development of guides, manuals and technical frameworks on ALAC Data analysis.

There is great potential to expand TI’s use of ALAC data at national and multi-country levels, with most ALACs using the TI-S supported platforms. Multi-country data pilots are being developed at a sub-regional level, to allow for multi-country data analysis to inform and drive national and regional advocacy. TI-S also collects ALAC data at the global level, which has great potential to provide a unique goldmine of data about how corruption works in practice and how we have been able to combat it. Leveraging this data – alongside individual ALAC cases which demonstrate inspiring human-interest stories – are crucial to engage in compelling, evidence-based advocacy, demonstrating that the cycle of corruption can be broken, that people can stand up to corruption, and to showcase to governments, citizens, donors and other stakeholders that our work has an impact.

There is also great potential for this role to expand support for TI National Chapters’ use of technology in their anti-corruption work – including through ALAC approaches – more broadly. (Noting this is subject to funding.) Through identifying and partnering with technology partners, new suitable tools may be identified, and TI Chapters could be supported to adopt new digital tools for engaging people and communities; undertaking investigations; or influencing decision-makers to drive systemic improvements.

MAIN ACCOUNTABILITIES OF THE ROLE

The main accountabilities of the Data and Technology Specialist – Advocacy and Legal Advice Centres will include:

• Technical support for individual ALACs: training ALACs to use TI-S developed/supported digital platforms and ensuring ongoing technical support (20%)

oProviding technical and non-technical support to 40 ALACs currently using ALAC digital platforms (Salesforce and GlobaLeaks) – training new and existing users, sharing guidance materials and manuals, maintenance of the digital platforms (with technical support mainly from the IT Helpdesk) (It is not envisaged that this role will develop new training materials, guides or manuals; support will be based on operationalising materials already developed by TI-S.)

oCoordinating advanced technical support for ALACs from IT Helpdesk and Whistleblowing Solutions (an external partner), when required. (For the ALAC Salesforce solution, the IT Helpdesk leads from the technical side. For the GlobaLeaks solution, Whistleblowing Solutions (developers of GlobaLeaks) is a TI partner and leads on the technical side.)

oRoll-out of new ALAC digital platforms (Salesforce and GlobaLeaks), including documentation, training and ongoing support (with technical support mainly from the IT Helpdesk)

• ALAC data: leading on information management frameworks and tools for TI-S and ALACs to use ALAC data for research, planning and advocacy (national and multi-country levels) (10%) (With greater emphasis envisaged, subject to funding)

oLeading ALAC data analysis globally, including through compiling, analysing and feeding ALAC data backed recommendations to the TI-S Global Policy and Advocacy team (subject to funding)

oCollecting analysis questions and drafting ALAC data analysis frameworks for multi-country ALAC data

oTraining ALACs to better use ALAC data for advocacy, including through using ALAC data analysis frameworks (already developed by TI-S); and supporting ALACs to use the Salesforce platform to generate reliable, quality reports and data visualisations (e.g. cleaning data, analysing data, using data visualisation tools). (It is not envisaged that this role will develop new training materials, guides or manuals; support will be based on operationalising materials already developed by TI-S.)

• Support deployment of an update to the ALAC Salesforce platform (planned for April-October 2024) (10%)

oWorking with an external project manager, support coordination between the project manager, TI-S and TI National Chapters’ ALAC teams for deploying the update, including chapters’ data migration

oContribute towards updating training materials and manuals, and technical documentation, to accompany deployment of the updated ALAC Salesforce platform

oSupport TI National Chapters’ ALAC teams to make customise their ‘simplified client intake form’, following deployment of the updated ALAC Salesforce platform (based on technical support documentation developed by TI-S IT team)

• Project manager of the ALAC digital tools (Salesforce and GlobaLeaks) (5%)

oResponsible for overall management / administration of the ALAC digital tools activities, in close coordination with project-funding leads and ALACs across the Movement

oCoordinating the work with the GlobaLeaks team and acting as a technical counterpart for GlobaLeaks development and deployment

• Other tasks as needed to ensure the successful delivery of the ALAC Programme (5%)

oSupport fundraising efforts for the ALAC Programme

oInput into donor reporting and institutional reporting on ALAC digital tools activities

oSupport with other areas of work of the ALAC Programme and Policy and Advocacy Team

If further funding is confirmed, then the role would be expanded to include:

• Peer learning: coordinating ALACs’ peer learning on the ALAC digital tools

oFacilitating ALACs to share good practices and innovative ways to use the ALAC digital tools and ALAC data to support and enhance their work (e.g. applying ALAC data frameworks; and/or using the ALAC Salesforce platform to generate reports and data visualizations to engage citizens and other stakeholders)

oALAC Network – ensuring a vibrant community of practice around ALAC digital tools, through organising webinars, online forums, and other communication platforms

• Partnerships and representation:

oIdentify and build new relationships with technology partners and form alliances with external counterparts, communities of practice and stakeholders as needed

oWorking with technology partners and TI National Chapters, identify suitable technology tools to support TI’s work and support TI National Chapters (and local partners) to adopt, adapt and operationalise such tools

oRepresent the organisation at relevant fora within area of expertise as needed

• Strategic planning: contribute towards strategic planning on several levels

oLead on strategic planning components related to technology and the ALACs (e.g. new opportunities, ways of working, potential partnerships)

oSupport ALAC Programme strategic planning and direction-setting, bringing the lens of how ALACs can work with/through technology (e.g. citizen outreach and engagement, investigations, advocacy, tracking impact, etc.)

oSupport broader strategic planning on anti-corruption linked with people engagement and technology (e.g. through using technologies, such as social media and open data, that can be used to mobilise people and increase transparency)

• Contribute towards online case-based advocacy platform

              oWorking with ALAC Program Lead, TI-S teams and TI National Chapters,identify cases to                    publish on TI’s website (such as TI’s global Climate & Corruption Case Atlas website for                      cases of corruption in climate finance)

              oFor each case: draft a brief case summary for the website; coordinate libel check with TI-S                  Legal Team; seek sign-off from the TI National Chapter, and upload onto the website.

CANDIDATE PROFILE

In order to succeed in this role, candidates will need to meet the following:

·University degree or professional qualification in information management, information technology, knowledge management or other relevant fields

·5+ years of relevant professional experience with demonstrated knowledge and experience using technology, managing complex data sets and data visualisation

·Demonstrated experience in capacity building / training for non-technical audiences to use technology and/or data, preferably in NGO settings

·Strong knowledge and experience in database administration

·High attention to detail and accuracy in the collation and analysis of large data sets (statistics) and visualisation of data (design, programming)

·Experience using Salesforce CRM platforms is highly desirable; Salesforce qualifications are a strong advantage

·Experience in project management as well monitoring, evaluation and learning

·Strong skills in partnership building and relationship management

·Excellent organisational skills and ability to effectively manage priorities and projects in a fast-paced and dynamic environment

·Ability to work independently whilst ensuring open, regular, and pro-active reporting and accountability to the team

·Highly developed teamwork and intercultural communication skills

·Professional language proficiency in English, additional languages (in particular Spanish, French, Russian and/or Arabic) an advantage

·Commitment to the values and principles of Transparency International

·Willingness to travel