Part-Time NSO Frontline Team Member

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Student Orientation and Transition Program is seeking detail-oriented and self-motivated individuals to support new Penn State students and their families in their transition to the University in their part-time NSO Front Line staff. The NSO Front Line staff manage email and phone communications with new students and their families. There are a maximum of 4 positions available, with one of them designed for a graduate student.  

Reporting to both Student Affairs and Undergraduate Education, Student Orientation and Transition Programs, through collaborative partnerships, is responsible for providing a comprehensive learning experience for all Penn State undergraduate students that supports a successful academic, social, and personal transition to the University.  

The NSO Front Line team members will: 

• Greet new students and their families, provide information, and refer as appropriate.  

• Screen and process routine telephone calls and emails.  

• Assist in maintaining files and databases; assemble and format data to create simple reports.  

• Use VisualZen Orientation (VZO) to assist students and their families through the orientation process. 

• Assist in preparing documents, meeting materials, correspondence.  

• Maintain confidential and sensitive information and materials.  

• Support office leadership by running weekly enrollment reports that inform office programming and support. 

• Manage particular accommodation requests for new students and their guests in preparation for NSO. 

• Assist in maintaining inventory of office and program supplies. 

• Other duties as assigned. 

This position will require 10-15 hours/week starting in March 2024 through the end of the Spring 2024 semester and then will increase to 20-30 hours/week beginning in May through the end of July 2024. Non-standard work hours may apply as this position could include evening and weekend work. Questions about the position can be directed to Michelle Malinich ([email protected]). 

This job requires the following 3 publicly available clearances:
• PA State Police Criminal Background Check
• PA Child Abuse History Clearance Form
• FBI Criminal Background Check.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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