Patient Access Representative

JOB SUMMARY

The Patient Access Representative is responsible for providing outstanding customer service, ensuring a smooth,
orderly flow of every patient throughout their encounter. This position is responsible for providing superior
clerical support to the healthcare team in all patient access areas by being timely and responsive to their needs
and expectations in appointment scheduling and registration, collecting applicable time of service payments,
admission of patients, and verifying patient’s medical insurances.

MAJOR RESPONSIBILITIES/DUTIES/CRITICAL TASKS

Demonstrates professional behavior in all interactions and utilizes proper telephone etiquette during every
call.
Performs patient appointment scheduling, registration, insurance verification, check-in, and check-out
procedures with the goal of 100% accuracy. This includes obtaining pre-certifications, and referral
authorizations.
Collects applicable co-pays, deductibles, and other fees for services rendered. Refers patients to available
hospital, community, and state assistance programs as applicable.
Keeps up to date on billing requirements of third party payors, Medicare, Medicaid, and communicates
information to other areas involved.
Adheres to internal controls established for the department
Individual will be responsible for both working and the maintenance of Epic work queues as assigned by
supervisor.
Other duties as assigned.

ACCOMPANYING KNOWLEDGE/SKILLS/ABILITIES AND COMPETENCIES

Ability to operate standard office equipment is preferred.
Working knowledge of Microsoft Office Products.
Customer service skills.
Ability to multi-task in a fast-paced working environment.
Excellent communication skills, both verbal and non-verbal.

MINIMUM REQUIRED EDUCATION/EXPERIENCE

High School Diploma or equivalent required. Two (2) years’ clerical experience in a medical field preferred.