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Patient Relations Assistant/UKHC

University of Kentucky

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Posting Details
Posting Details

Job Title Patient Relations Assistant/UKHC
Requisition Number RE43820
Working Title Patient Relations Assistant – Ophthalmology – Turfland
Department Name MG100: Physician Based Clinics
Work Location Lexington, KY
Grade Level 06
Salary Range $16.20-24.82/hour
Type of Position Staff
Position Time Status Full-Time
Required Education

HS
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience

3.5 yrs
Required License/Registration/Certification None
Physical Requirements The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift Day shift. Monday through Friday, 8:00 am-5:00 pm. Other days and hours as needed.
Job Summary The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.
Skills / Knowledge / Abilities The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities? No
Preferred Education/Experience 3.5 years of experience required.
Deadline to Apply 02/13/2024
University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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