Payments Officer

Payments Officer

Location: Hybrid (2 days per week in our Bowburn, Durham Office)
Working Hours: 37 Hours
Contract Type: Fixed Term Contract (until 31st March 2027)

Salary: £25,877.80 – £34,240.03

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

We’re looking for an experienced and proactive Payments Officer to join our Finance Operations team.

You’ll be responsible for delivering an efficient, accurate and compliant payments service across the organisation. This is a great opportunity for an experienced Accounts Payable officer to play a key role in a high-performing finance function.

What You’ll Be Doing

Payments & Finance Operations

Process financial transactions and payments accurately and efficiently, ensuring compliance with policies and regulations

Carry out reconciliations, investigate discrepancies, and resolve issues promptly

Manage supplier accounts, including maintaining records and performing aged analysis

Process workforce expenses and support internal audit checks

Handle credit card requests and queries in line with service level agreements

Respond to queries via the payments service desk, ensuring timely and professional communication

Support month-end processes and reporting requirements

Performance & Collaboration

Meet individual KPIs and contribute to wider team performance targets

Work collaboratively with colleagues across finance and the wider organisation

Continuous Improvement

Help improve financial systems and processes

Build strong working relationships with internal teams and stakeholders

What We’re Looking For

Experience working in an Accounts Payable function

Good understanding of accounting procedures

Strong numeracy and excellent attention to detail

Ability to manage workload, prioritise tasks, and meet deadlines

Strong communication skills with the ability to build working relationships

Ability to work independently and take ownership of tasks

Proficiency in Microsoft Office

For Full Job Description Please Click Here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days’ annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

£500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-07-19