Payroll Benefits Assistant

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

This position is located in the FAO Shared Services Centre (SSC) and based in Budapest, Hungary.

Main Purpose:

The Payroll Benefits Assistant (Insurance) plays a lead role in the coordination of insurance-related support services for the unit. He/she performs a broad range of activities requiring in-depth analysis and interpretation of relevant policies, procedures and practices. The incumbent provides procedural guidance to managers and staff.

Supervision Received/Exercised:

The Payroll Benefits Assistant (Insurance) reports to the Payroll Benefits Officer and works under the guidance of Payroll Associates. Work is performed autonomously, showing a high degree of initiative and independent judgment. Supervision received is focused on facilitating service delivery. The incumbent provides guidance and training to support staff in the unit.

Working Relationships:

The Payroll Benefits Assistant (Insurance) maintains a wide range of contact with managers, staff and stakeholders inside and outside the unit. The incumbent collaborates closely with colleagues in other offices and the corporate services, ensuring the quality and consistency of payroll and benefits support services.

Key Functions/Results:

Candidates Will Be Assessed Against The Following:

Minimum Requirements:
Education: