Philanthropy Data-Entry Coordinator

POSITION SUMMARY

The St. Louis Symphony Orchestra is seeking a Philanthropy
Data-Entry Coordinator to process donor gifts and assist in
fundraising data entry. This is a part-time on-site position.

RESPONSIBILITIES

• Process and enter donor contributions and update donor records
  using Tessitura, our customer relationship management (CRM) system;
  accuracy and attention to detail are critical.
• Oversee coding of gifts, daily reconciliation, maintain codes
  for campaigns, appeals, sources.
• Respond to donor inquiries relating to contributions by phone
  and email; print and mail relevant information upon request.
• Pull and provide data and reporting when requested by
  Philanthropy Database Manager, Finance and Operations teams. This
  may include attendance lists and daily giving reports.
• General administrative responsibilities such as mail merge,
  copying and scanning information.
• Analyze data and perform database maintenance and quality
  improvement through regular clean-up tasks and audits, merging
  accounts and identifying data elements that require annual review
  and updates.
• Recommend process and policy improvements, including address
  updates, record deceasing, duplicate record and relationship
  management.
• Provide support for acknowledgement and tributes.

REQUIREMENTS 

• One year of general office and customer service experience
  required; experience in a non-profit fundraising environment
  strongly preferred.
• Strong attention to detail is essential; knowledge of best
  practices related to constituent records management, data entry,
  and gift processing is preferred.
• Well versed in general administrative and computer skills;
  experience with CRMs and fund development software such as Raiser’s
  Edge, Tessitura, or Altru, particularly related to data entry, a
  plus.
• A high level of proficiency in Microsoft Office Suite;
  intermediate Excel, ability to use vlookup and mail merge
  preferred.
• Ability to maintain a positive work atmosphere with a
  customer/donor-centric attitude
• Highly capable of handling multiple tasks, projects and
  timelines, including the ability to work both independently and
  collaboratively within a team environment.
• Strong interpersonal skills through oral and written
  communication when interacting with both internal and external
  constituents
• Commitment to the mission of the St. Louis Symphony Orchestra.
  Knowledge of orchestral music and the performing arts a plus.

This role is part-time and pays between $16-$22/hour, based
upon experience and abilities.