Planning Support Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.

Role Purpose

The purpose of this role is to support the Operations Planning function create a rolling plan for all exams activity across Bangladesh for all products, in accordance to compliance standards. The role holder need to identify requirements for venues, examiners, venue staff, test materials and equipment.

Main Accountabilities:

Product Service Support

Assist Planning Manager in development of an overall plan / dashboard for all exam products the plan

Support creation of any detailed planning collateral eg spreadsheets for Schools May / June session

Analysis of Board websites or software ( Pearson Vue / Edexcel Online / CIE Direct ) for data to support planning

Liaise with Exams Systems team to support upload of Schools and Base data into BOSS

Ensure venues are set up correctly on BOSS and manages integration between BOSS and Planning and ORS2 to support effective customer journeys on the internet

Registration opening and closing for all products

Support for venue booking with Operations Planning Manager and Test Day Manager

Scheduling of IELTS ( and ESOL ) candidates for Speaking Exams

Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery in the team

Customer support

Receives and responds to enquiries from customers or via Customer Services

May be a specific point of reference on queries relating to an area of nominated expertise or responsibility, particularly CB exams or Aptis, or the management of a specific venue

Identifies where more complex issues require resolution by other people and refers them on accordingly

Recognises and understands the impact of incidents and alerts the team leader to any issues of concern that are likely to impact service delivery or customer experience.

Relationship & stakeholder management

Carries out instructions and requests from Team Lead and Operations Director efficiently and effectively.

Builds an understanding of whos who within the overall team to enable effective resolution of issues

May interact with individual Customer queries, B2B customers, or Exam boards

Risk & Compliance

Monitor the overall exams plan to make sure it is complete, consistent, and accurate

Ability to spot and report on issues / gaps / duplications eg 2 products trying to book the same venue

Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times

Analysis & Reporting

Use of different technological platforms

Ability to spot and report on issues / gaps / duplications eg 2 products trying to book the same venue

Managing self & others

Plans and prioritises own work activities, which spread across different work streams

Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete activities, to ensure efficient delivery of services

Monitors task completion to agreed quality and time standards

Support for wider Exams Operation

Provides support for the wider Exams team when capacity is an issue at peak times

Activities could include Schools or IELTS verifications and payments

These will have a strong interface with Customer Services

Further Information

• Number of positions: 1
• Employment Type: Indefinite
• Location: Dhaka, Bangladesh
• Grade: 4
• Deadline to receive applications: 8th of December 2023 (23:59 Indian standard Time)

Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the last moment.

Any queries please reach out to Anshul Gupta – Regional Resourcing Specialist MENA and South Asia (anshul.upta1@britishcouncil.org)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.