Platform Administrator

Position Title: Platform Administrator

Duty Station: Valencia, Spain

Classification: Professional Staff, Grade P2

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 08 July 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states: Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Fiji; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second-tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

IOM has undertaken a Business Transformation (BT) process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally, supported by Oracle Cloud Fusion ERP, Salesforce, PRIMA SharePoint system and related satellite technologies.

Under the overall supervision of the Chief, ERP Solutions and Services Unit and direct supervision of the Technical Integration Lead, the Platform Administrator will be responsible for contributing to the smooth running of the Oracle enterprise resource planning management (ERP) solution, extensions and integrations on the Oracle Cloud Infrastructure, and for remaining technically sound with respect to continuous platform updates and business improvement.

Core Functions / Responsibilities:

1. Administer and work to optimize Oracle Cloud Infrastructure (OCI) PaaS and IaaS components for performance, security and cost efficiency.
2. Perform routine system health checks and monitoring for optimal performance and availability of the PRIMA environment, Oracle Fusion ERP and extensions and integrations running in OCI.
3. Maintain technical documentation, artifacts, OCI configurations, and maintenance processes.
4. Monitor user license consumption in the Oracle ERP,Oracle Cloud Enterprise Performance Management (EPM) and OCI components and coordinate closely with users for regular adjustments.
5. Administer Oracle Fusion ERP and EPM SaaS environments, including for quarterly upgrades, Production to Test and Test to Test refreshes and post refresh tasks.
6. Implement infrastructure requirements for new and existing projects in close collaboration with the technical teams.
7. Monitor and document Oracle Cloud IaaS/PaaS resource usage and universal cloud credit consumption.
8. Monitor, document issues and track the resolution of Oracle ERP scheduled processes (e.g. ESS jobs) needed to operate the various business processes.
9. Implement backup strategies and check that data recovery procedures are in place and tested regularly in OCI.
10. Administer user accounts, roles, Oracle Cloud Infrastructure Identity Access Management policies, data security policies, data access, OCI policies, OAuth applications in Oracle Fusion ERP environments.
11. Monitor security logs and audit trails to detect and respond to security incidents.
12. Provide day-to-day technical support for Oracle Fusion ERP and OCI users, including troubleshooting and resolving technical issues.
13. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degreess in Management, Information Technology, Computer Science, Engineering, or a related field from an accredited academic institution with two years of relevant professional experience; or,
• University degree in the above fields with four years of relevant professional experience.
• Certification in Oracle Cloud technologies is an advantage.

Experience

Technical and functional experience working on ERP systems, including:

• At least four years (two years for holders of a Master’s degree) of work experience with Oracle
• Cloud Infrastructure – either in a similar system administration role or a platform administrator is required.
• Experience working with Oracle ERP and Oracle Cloud Infrastructure is a must.
• Experience working with Microsoft technologies is an advantage.
• First-hand experience in implementing, monitoring, and maintaining Oracle Cloud solutions, including major services related to Oracle Integration Cloud, VBCS, Compute, Storage, Networking, ATP Database and Security.
• First-hand experience with the Oracle ERP solution is required; knowledge of ERP modules (HR, Finance, Procurement) would be an advantage.
• Experience with user management and IAM policies with OCI.

Skills

• Demonstrated ability to liaise effectively with internal technical and business stakeholders.
• Ability to coordinate a team comprising internal resources, consultants and system integrators (contractors).

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.