Portfolio Manager, Circulation Services

Requisition ID: 11056
Department: Ottawa Public Library
Service: Branch Operations
Branch: Circulation Services
Employment Type: 1 Permanent Full Time Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $88,335.52  – $111,718.88  annually (2022 rates of pay)
Location: 100 Tallwood Drive
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 25/01/2024

JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach
You are responsible for providing leadership and planning in the co-ordinated development, management, evaluation, and implementation of client-centred circulation services, procedures, policies and initiatives; interpreting and communicating circulation procedures, policies and changes to employees; and providing system leadership, expertise and support on circulation procedures and policies, including circulation-related training, consistent with the Library’s strategic direction and corporate vision.

You work collaboratively with the Managers, Public Service in Branch Services to coordinate the planning, implementation, and administration of circulation policies and services for Ottawa Public Library (33 branches, InfoService, mobile and digital services). The incumbent is responsible for establishing and maintaining positive client relationships with internal and external stakeholders.
You will:

Establish objectives, plan work, and align implementation plans for circulation services.
Manage and evaluate circulation services (circulating items, non-circulating items, and space rentals).
Assist with strategic plans and policy development.
Drive service excellence and develop effective delivery methods informed by data analysis.
Manage financial and human resources necessary to deliver program services.

EDUCATION AND EXPERIENCE
4-year university degree in a field relevant to the key responsibilities of the position.

Minimum of 3 years of progressively responsible experience in positions relevant to the position, including a minimum of two years of direct leadership, supervisory or management experience.

KNOWLEDGE
Comprehensive understanding of OPL’s mission, vision, values, governance structures, and familiarity with corporate policies and procedures of both OPL and City of Ottawa.
Awareness of relevant legislation, policies, regulations, and guidelines, such as the Public Libraries Act, Municipal Freedom of Information and Protection of Privacy Act.
Adherence to the principles of intellectual freedom.
Knowledge and understanding of library specific software applications (e.g. Integrated Library System – Symphony/Workflows and BlueCloud Analytics) is an asset.
Proficiency in computer applications, including MS Office, SAP, and Project Management software.
Understanding of environmental and industry trends impacting organizations and influencing the future of work and the workforce.
Research, statistical analysis and report writing techniques and processes.
Program and project evaluation and performance measurement processes.
Familiarity with project management principles and practices.
Competence in strategic and operational planning.
Knowledge and application of the principles of financial and human resources management.

COMPETENCIES, SKILLS AND ABILITIES
Leadership Competencies
The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at Ottawa Public Library are available on MyCity. The seven Leadership Competencies, which align with Servant Leadership, are:

Strategic Leadership – Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of OPL.
Demonstrates Business Sense – Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes, and outcomes as they impact the community, OPL’s reputation and strategic direction.
Builds Collaborative Relationships – Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders.
Fosters Innovation and Change – Develops an environment that embraces innovation and efficiently integrates change into the organization.
Engages Employees – Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly.
Delivers Results – Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results.
Client-centric Focus – Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term “client” includes both internal and external clients).

Personal Suitability
Commitment to anti-racism, decolonization, and fostering an inclusive work environment aligned with justice, diversity, equity, and inclusion.
Collaboration skills, ability to work effectively in a team environment.
Excellent interpersonal skills, leadership capabilities, and client service focus.
Action-oriented, highly motivated, and energetic individual who thrives in a fast-paced environment.
Strong conceptual, analytical, organizational, and planning skills to address complex issues.
Effective time management skills, able to work under tight deadlines.
Consistency, fairness, tact, empathy, and respect in interactions with others.
High personal and professional standards, integrity, and positive rapport with a wide range of individuals.
Commitment to an inclusive and community-focused approach in service design and delivery.
Experience working in diverse communities and building relationships with stakeholders from various sectors.

WHAT YOU NEED TO KNOW

Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates who do not meet language requirements will be required to participate in training.
Additional vacancies may occur during the competition process.
Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.