Job description
About the opportunity
An exciting opportunity exists for a Practice Improvement Specialist to use their skills and experience to implement, coach and guide the adoption of Uniting’s Senior Services models of care to improve service delivery outcomes.
- Required to travel throughout the Sydney Central area
- Development/leadership opportunities
- Supportive multi-disciplinary team
Reporting directly to the Operational Lead, the role is responsible for embedding the service model principles across Senior Services streams, enabling the adopting of person-centred practices, promoting efficiency, and promoting opportunities for integration for service delivery.
Key responsibilities include:
- Coach and guide the adoption of Uniting’s Senior Services models of care to improve service delivery outcomes.
- Oversee local practice improvement initiatives in close collaboration with the local operational support team and service delivery teams to embed sustainability of practice change to improve customer outcomes.
- Lead and role model effective program and process reviews to support the adoption of models of care that align to Senior Services Operating Model principles and person-centred practice.
- Support the implementation of a ‘Continuum of Care’ model.
- Drive capability development and capacity building across services in the adoption of person-centred care principles/ models that promote positive outcomes.
- Enable improvement initiatives to enhance the client and staff experience across dimensions of quality, cost, and service.
- Consider and recommend initiatives that support Uniting strategies and the Inspired Care principles, approach, and business outcomes.
Qualifications, skills & experience
- Typically, this role will require 5 or more years’ experience in your field of expertise.
- Extensive coaching and/or change management experience using structured coaching/change management approaches.
- Highly developed analytical skills, with the ability to manipulate large datasets, both quantitative and qualitative, and critically review same to inform decision making.
Even better
- LEAN; Business Process Improvement; Service redesign methods
- Postgraduate qualifications in Coaching and/or Change Management
- Qualifications in Allied Health or Clinical (e.g., Nursing)
What’s next?
If the idea of working for a progressive not-for-profit organisation excites you, then click Apply Now now to get your application started!
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.