Practice Specialist – Children’s Contact Services – Flexible Location

• Work in a collaborative team environment
• An organisation who prides themselves on valuing work/life balance
• Location is negotiable, Permanent Full time, Attractive Salary on offer

ABOUT US:

Interrelate is a not-for-profit provider of relationship and family support services. Our vision is to empower people to thrive in the most vital part of their lives – their relationships. We are committed to responding to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships.

We deliver services spread across 30+ physical locations (plus online) to more than 135,000 clients and we’re backed by qualified staff and 98 years of trusted expertise in sensitive relationship matters.

We are thrilled to be recognised as a winner of XREF Engage 2023 Best Workplace Awards for 2 surveys in a row. This prestigious award recognises the best workplaces that have excellent management practices and a highly engaged workforce. At Interrelate, we care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning and most importantly, enjoy our work despite the seriousness of what we do.

ABOUT THE OPPORTUNITY:

Join a dedicated team of Practice Specialists in this newly created opportunity, where you will drive excellence in the practice of Childrens Contact Services by providing resources, reviewing current processes, providing specialist advice, training and consultation to our Coordinators, Practice Leads and relevant stakeholders within our organisation. You will be a subject matter expert supporting Interrelate’s Children’s Contact Services to reflect on current best practice, by being innovative in order to facilitate optimal client outcomes.

The role is permanent full time with an expected commencement date of 1st July 2024.

Key Responsibilities include, however not limited to:

• Develop and maintain currency of all service guides, policies, strategies and processes pertaining to Children’s Contact Services.
• Work with other Practice specialists to;
  • Ensure Interrelate’s Clinical Governance Framework reflects current best practice that will meet the needs of clients and other stakeholders
  • Develop Clinical Governance Audit tools and processes as part of a quality improvement process that seeks to ensure high quality service delivery and outcomes
  • Support regular Clinical Governance Audits

• Support the Learning Development team to conduct learning needs assessments for contact workers and coordinators.
• Support CCS Coordinators and Practice Leads by providing information and resources to assist them in managing their CCS teams and CCS service delivery.
• Provide supervision and mentorship to CCS staff and relevant managers.
• Identify any service gaps and liaise with relevant stakeholders to co-design new innovative programs/services and products to meet these gaps
• Undertake clinical Policy and Procedural review and development.
• Represent Interrelate in professional forums and broader academic communities through conference presentations, workshops, journal articles and media.
• Develop and foster relationships with key relevant State and Federal Government representatives, NGOs, academic institutions and other organisations, including corporate or social enterprises that have a similar strategic intent and interests.

ABOUT YOU:

• Bachelor degree or above in a relevant discipline
• Extensive experience in supervision, coaching or mentoring
• Extensive experience and recency in delivering services in Contact Centre Services settings
• Excellent interpersonal, written and verbal communication skills with high emotional intelligence
• Experience in implementing organisational change and training staff in new practice models
• Sound understanding of CCS and where it fits within the human services sector, including government policy and current research.
• Good working knowledge of human centered design principles and their application in the human services field.

WHAT WE OFFER:

We offer the following competitive employment conditions:

• Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
• Additional days of paid leave on top of standard leave entitlements
• Training, Mentoring, Supervision and access to Resources
• Employee Assistance Program
• Opportunities for multi-skilling and up-skilling
• High level of diversity in the role
• Excellent working environment

HOW TO APPLY:

If you are interested in applying for this role, please click on the ‘Apply Now’ button to submit your application. Please ensure you upload a covering letter addressing the Selection Criteria as outlined in the Job Description.

If you have any questions regarding this position, please email [email protected] using the subject line: Practice Specialist – Children’s Contact Services – Flexible Location enquiry via EthicalJobs.

A position description is attached.

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse: gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at [email protected] using the subject line: Practice Specialist – Children’s Contact Services – Flexible Location enquiry via EthicalJobs and we will organise for you to chat with an appropriate staff member to explain how we can help you.