Process Manager, IT Asset Management (Asset)

Details

Posted: 02-Feb-24

Location: Los Angeles, California

Type: Full-time

Salary: Open

Categories:

Academic/Faculty
Business/Finance

Internal Number: 4984840

Process Manager, IT Asset Management (Asset)
University of California Los Angeles
Requisition Number: 40791
Salary: $112,599-$133,291
Position Description:
The Customer Success department proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Acts as the ‘front door’ for ITS providing tiered support to handle the majority of common IT user needs including software, endpoint, and access inquiries. Provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Enables service excellence and a spirit of continuous improvement monitoring key performance factors such as customer satisfaction and customer service throughput and implementing process improvement.
The ITSM team manages the end-to-end framework, processes, and standards for delivery of IT services to customers. This includes oversight of the processes and activities needed to design, create, deliver, and support IT services, consistently improving customer experience and enabling UCLA to deliver on its academic mission.
The Process Manager, IT Asset Management (Asset) will be responsible for managing the IT asset lifecycle from time of procurement through time of disposal. This includes establishing adequate procedures for IT Asset Management, introducing clear procedures around configuration management including creation of a centralized configuration management database, and maintaining an accurate inventory of all IT assets. As part of this responsibility, they will track and manage the utilization of these assets, ensuring that they are maintained and replaced as necessary. In this role, the Process Manager, IT Asset Management will be the subject matter expert responsible for ensuring that valuable UCLA hardware and software components are tracked, used effectively, and properly maintained. The Process Manager, IT Asset Management will collaborate with the Endpoint Solutions team and end-users to ensure effective inventory management, procurement, lifecycle management, maintenance, disposal, and risk management pertaining to UCLA-provisioned devices. The Process Manager, IT Asset Management will monitor and report on process performance and identify opportunities for continuous improvement. This individual will support stakeholder training and functional documentation of processes.
The Process Manager, IT Asset Management (Asset) will positively impact UCLA’s operations and culture by enabling University stakeholders to effectively access and leverage technology and IT services in support of the institution’s academic mission. This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA’s vision while modeling UCLA’s culture and values.
Special Instructions:
This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).
The anticipated pay range for this position is $112,599 – $133,291, annually; salary is dependent upon the skills and experience of the selected finalist.
NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=89806
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
Copyright 2022 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-3215418045c1bd469bfe646eac64047b

Create a Job Alert for Similar Jobs
Logo
About University of California Los Angeles
UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation’s top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks’ vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.
Connections working at University of California Los Angeles
More Jobs from This Employer
https://main.hercjobs.org/jobs/19703291/process-manager-it-asset-management-asset
Return to Search Results