Process Mapping Specialist

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Description

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The consultant will evaluate and map SCMU’s  existing processes to identify inefficiencies and recommend improvements. This will include enabling the development of a process reengineering study within SCMU, by introducing standard templates for process mapping, introducing Kaizen/Lean and Six Sigma based techniques for process simplification and developing a pilot process mapping exercise as a reference standard.

This effort aims to streamline operations and enhance service delivery, ensuring that UNFPA can more effectively achieve its mission of providing quality reproductive health services and supplies.

Scope of Work

• Review Existing Processes: Conduct detailed reviews of all current processes across various departments/pillars, both at headquarters and regional levels; analyze end-to-end processes to identify redundancies and areas for improvement; identify opportunities for simplification, automation, and standardization; redesign workflows to enhance efficiency and effectiveness; create an inventory of current processes and categorize them by level of priority based on supply chain best practices.
• Develop Process Maps: Create detailed process maps for one (1) or two (2) pre-defined pilot functions, illustrating current workflows and proposed changes. This will serve as a reference standard for future process reengineering work within SCMU.
• Introduce process mapping templates for supply chain management: Introduce Lean, Six sigma based industry standard tools, templates and techniques for SCMU to undertake an end to end supply chain process mapping exercise.
• Training and capacity building: Train nominated staff members in process mapping techniques and familiarize them with templates to perform process mapping within their own areas of work

Developed Process Maps:

• End to end high-level process maps for SCMU functions at the headquarters, regional and country levels. 
• Comprehensive  list of all processes involved, and prioritized by relevance and impact and based on supply chain best practices.
• Illustrations of current workflows and proposed changes (As Is vs To Be).
• Implementation roadmap detailing step-by-step plan to roll out re-engineered processes with timelines and responsibilities.
• Detailed process maps for 1-2 pre-defined pilot functions.
• Reference standards for future process reengineering within SCMU.
• Process Governance Framework: Support the establishment of guidelines for ongoing process improvements, monitoring and change management procedures within SCMU

 Process Mapping Templates and Training Materials:

• Introduction of Lean and Six Sigma-based industry standard tools, templates and techniques for supply chain management.
• A comprehensive instructional presentation package that includes all the essential tools and templates needed to effectively develop process maps, conduct value-stream mapping, and implement various process simplification techniques. Additionally, it contains templates for thorough process documentation. 

Training and Capacity Building:

• Training sessions for nominated SCMU staff members in process mapping techniques.
• Familiarization with templates to enable staff to perform process mapping within their own areas of work and to ensure that they are well-equipped to implement and sustain the process improvements.

Analysis Report: Deliver a comprehensive report detailing the findings from the process review. This     report will include:

• Identified Inefficiencies: Highlight areas where current processes are falling short.
• Proposed Improvements: Provide actionable recommendations for enhancement.
• As Is Process Maps: Document the current state of processes.
• Gap Analysis: Identify discrepancies between current processes and optimal performance.
• To Be Process Maps: Illustrate the proposed future state of processes.
• G. Final Report: A summary report consolidating all findings, recommendations, and process maps, along with an implementation plan and roadmap.

Qualifications and Experience: 

Education:  

• Advanced degree in business administration, supply chain management, information management or a related field.
• Certifications: Certifications such as Certified Process Mapping Specialist, Lean Six Sigma, or Project Management Professional (PMP).
• Technical Skills: Proficiency in process mapping software (e.g., Microsoft Visio, Lucidchart, or similar tools). Familiarity with project management and workflow management. Demonstrated ability to deliver high-quality reports and documentation.
• Analytical Skills: Strong analytical and problem-solving skills to identify inefficiencies and propose improvements.
• Communication Skills: Excellent communication skills to effectively engage with stakeholders, gather requirements, and present findings. Excellent facilitation and training skills.
• Attention to Detail: High attention to detail to ensure accuracy in mapping processes and identifying potential issues.
• Knowledge of Best Practices: Understanding of industry best practices and standards for process mapping and process improvement.
• Change Management: Experience in change management to effectively guide the organization through the transition.

Knowledge and Experience: 

• Minimum of 5 years in process improvement or business analysis.
• Proficiency with business process mapping, process optimization, and creating process diagrams.
• Familiarity with process mapping tools.
• Experience in integrating digital solutions into re-engineered processes, such as ERP systems and advanced analytics, is an asset.
• Preferably experience within international organizations and/or supply chain contexts.
• Previous experience in similar projects, particularly involving capacity building.
• Experience in a similar organization is an asset.

Languages: 

• English is a requirement and other UN  languages is an asset.

Source: https://www.unfpa.org/jobs/consultancy-process-mapping-specialist-supply-chain-management-unit-scmu-copenhagen-denmark-0

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