Procurement Assistant

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Description

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• Respond to client calls and e-mails on procurement matters
• Troubleshoot and resolve issues using all available resources
• Follow up with clients regularly on open cases
• Ensure that all client requests are clearly and accurately documented with case-management software
• Learn and adhere to established operating procedures
• Perform ad hoc administrative duties
• Undertake regular training to enhance knowledge of procurement services, policies, procedures, and systems
• Provide operational support as assigned (creating purchase/change orders, registering vendors, supporting PCard transactions, supporting sourcing and contract management tasks) 
• Collect and analyze responses from service desk customer-service surveys and pinpoint areas for improvement
• Run reports and perform ad hoc research and analysis for service streams
• Carry out regular audits to ensure that it meets internal standards for quality, accuracy, and timeliness
• Produce and maintain up-to-date, detailed reference manuals describing all internal processes and tasks 
• Assist with the development of a comprehensive database of FAQs to resolve client queries
• Serve as a liaison with service streams and clients to continuously enhance efficiencies
• Build and maintain courteous and effective working relations with vendors, clients, and colleagues
• Due to the requirements of the job, this position will require frequent adjustments to the work schedule and time zone differences with many of the clients it supports. It may also involve a limited amount of travel.

• Associate degree or equivalent combination of education and experience. 
• Minimum two years of relevant experience helping international clients in a customer-support environment.
• Excellent communication skills, including the ability to speak articulately, write clearly and concisely, and determine whether the message was properly understood.  
• Strong grasp of business English, including correct and appropriate grammar, spelling, and punctuation.
• Advanced familiarity of highly diverse and intricate work routines, processes, and procedures.
• Ability to learn and ask for guidance in organizing effectively assigned work tasks. 
• Strong work ethic, meticulous attention to detail, and proven ability to work well under pressure.
• Good organizational skills, and ability to work capably in a fast-paced, deadline-oriented environment, managing multiple tasks within tight deadlines. 
• Ability to deal sensitively in a multicultural environment and build effective working relationships with clients, colleagues, and other stakeholders. 
• Strong digital skills & digital/IT literacy, including working knowledge of call-tracking systems and MS Office applications and proficiency of technology and/or systems relevant to the functional area (e.g., SAP, R3, Admin Portal) is desirable.

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