Product Data Analyst (UK)

Job title:

Product Data Analyst (UK)

Company

Dayshape

Job description

About usWe’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Scale-up Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before. It’s built to handle large, complex, and ever-changing requirements with ease.Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 25 countries across four continents. Our target customers are global firms, international networks, and large national or regional organisations, if they’re big enough to have the challenges that Dayshape can solve.As a company, we live every day and we’re committed to making sure our friendly and inclusive environment grows with us.About the roleDayshape is a single product company, and the Product department interfaces with almost every other team in the company including Engineering, Sales, Marketing, Customer Success, Professional Services and Support. As a product data analyst you will work closely with these departments to help deliver the product data that the business needs in order to be successful.You will be deep diving into Dayshape’s product features and uncovering insights regarding customer usage and feature adoption. Sharing those insights via intuitive dashboards and reports will be a core part of your responsibilities. These insights will assist us in our product development lifecycle by uncovering pain points and help prioritise where value can be driven forward. Likewise, you will be delivering “analytics as a feature” to our customers (via the customer success team) by providing easy to understand reports regarding customers onboarding into Dayshape.What you’ll do in more detail:

• Work in partnership with our engineering colleagues to build our analytics solution from the ground up
• Work with Product and Engineering team members to develop the mechanisms to obtain product and feature analytics.
• Work very closely with Product Managers to assist in the creation and ongoing maintenance of product analytics dashboards
• Lead on the analysis of product data to identify trends, patterns and insights.
• Gather supporting data during product discovery phases on existing product functionality
• Connect with stakeholders and conduct presentations on the narrative of the data
• Collaborate with the Customer Success department to build customer-facing dashboards and reporting on customer platform usage, feature adoption, and other relevant metrics.
• Provide support to Product in the creation of a strategy and designs for dashboards aimed at specific user personas within the product.
• Help identify opportunities to improve product performance and customer experience.
• Support Marketing and Sales departments with relevant product data which can translate into marketable messaging, differentiators and unique value propositions.
• Assist in the development of KPIs across the breadth, depth, usability, frequency and sentiment measurements of Dayshape to help drive underlying product performance analysis.

About You:

• You have a proven track record (2+ years’ experience) in product analytics, data analysis and visualisation, using tools such as Excel, Power BI, Tableau, SAP BI, Azure data explorer, Azure Data Lake Store.
• You have experience working closely with Engineering colleagues to design and articulate the analytics strategy for an organisation and deliver against that strategy.
• Willing to help shape a new role in a fast-growing company and own the direction of travel to build product analytics into a core strength within the company.
• Have strong analytical and problem-solving skills.
• Comfortable with uncertainty and enjoys working within an ambiguous environment where we don’t have established ways of working, but willing to get stuck in to define these processes for the future.
• Excellent communication skills, with the ability to present complex data in a clear and concise manner.
• Comfortable discussing technical concepts, with an appreciation of engineering fundamentals.
• Have a strong ability to operate both independently and in a collaborative team environment.
• You have a natural curiosity and are passionate about learning new skills and technologies.
• You can work closely with cross-functional teams, including product managers, engineers, and customer success representatives, to gather requirements, and ensure the successful implementation of data-driven solutions.
• You have a keen attention to detail, allowing you to spot patterns, trends, and anomalies within datasets, ensuring the accuracy and reliability of the analysis performed.
• You are a proactive problem-solver and can identify challenges, propose solutions, and take the initiative to improve data analysis processes and reporting methods.
• Passionate about delving into the detail of product data.

Bonus points if you have:

• Experience working with complex enterprise software applications.
• Knowledge of Microsoft Azure, SQL, Kusto, Python
• Financial / revenue data experience

What you’ll get

• Salary between £38-41.9k, depending on experience
• At least £1,000 per year to spend on professional and personal development
• 33 days’ holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Private healthcare and rewards through Vitality
• Income protection and death in service cover
• Matched 5% auto-enrolment workplace pension scheme
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Innovation Week twice a year – a chance to experiment and work off-project
• Weekly All Hands meeting for inspiration and over-communication
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, online games, and at-home cocktail classes!
• Genuinely nice, smart people to work with, who are excited about growing our company

Working DetailsWe are open to this being a full-time role (5 days, 37.5 hours per week) or part time role. We typically work from 09:00 – 17:30, though we’re happy to be flexible around this. If you’d like a flexible working arrangement, please just let us know in your application.We’re making the most of hybrid working, so you won’t need to come into the office everyday (unless you want to!). We’re ideally looking for someone in/around Edinburgh, though we’re open to somebody working remotely in the UK, with occasional travel to our Edinburgh office for workshops, planning sessions, and meet ups.Join the team!Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.This is your opportunity to really influence how we get things done. We’re doing well, but there’s lots more to do in order to maintain the high bar and pace that we’ve set.Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.*Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand*

Expected salary

£38000 – 41900 per year

Location

Edinburgh

Job date

Wed, 03 Apr 2024 22:49:01 GMT

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