Program Analyst

The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices. 

To achieve its purpose, GCSCS is structured into three main units: (i) Travel and Client Services (GCSTC), (ii) Business Services (GCSBA), and (iii) Innovation and Client Solutions (GCSIS). GCSIS includes the GCS Service Desk and Processing & Analytics team in Chennai, India.

We are seeking a skilled and motivated Program Analyst to join our team in Chennai, India.  Reporting to the Senior Program Manager, GCSIS, this role will support a small but dynamic data analytics team dedicated to supporting GCS and its clients.  

The ideal candidate will have expertise in analyzing large datasets, transforming complex data, and building insightful dashboards.  This role will focus on data analysis, automation, and dashboard development using Power BI, Tableau, Power Automate, and other AI/ML tools.  Strong analytical skills, attention to detail, and the ability to effectively communicate findings are essential for success in this position.

If you’re a data-driven professional with a passion for problem-solving, we’d love to hear from you!

Responsibilities:

• Collaborate with stakeholders to understand reporting and analytical needs, translating business requirements into technical solutions.
• Extract, clean, and prepare data from multiple sources for analysis and reporting using Power Query and Tableau Prep Builder.
• Ensure data integrity, accuracy, and consistency through effective governance and quality checks.
• Analyze large datasets to identify trends, extract insights, and support business decision-making.
• Design, develop, and maintain interactive dashboards and reports using Power BI and Tableau.
• Present insights to stakeholders through clear and compelling visualizations and reports.
• Create and maintain documentation for dashboards, data sources, and automation workflows.
• Optimize and streamline reporting processes for efficiency and scalability.
• Automate workflows using Power Automate, enhancing efficiency across data-related processes.
• Work with Natural Language Processing (NLP) models to analyze unstructured text data.
• Build custom business applications using Power Apps.
• Apply Generative AI tools to support data analysis, automation, and reporting.
• Stay up-to-date with industry trends and best practices in data analytics and business intelligence.

Selection Criteria:

• Master’s with 2 years of experience or Bachelor’s with 5 years of experience in Data Science, Computer Science, Business Analytics, Statistics, or a related field.
• Minimum 2+ years of experience in data analysis, reporting, or business intelligence roles.
• Proven expertise building dashboards and reports in Power BI and Tableau.
• Proficiency in M Code and DAX for data modeling and calculations.
• Advanced Excel skills, including Power Query, Power Pivot, complex formulas, and VBA (preferred).
• Hands-on experience with Power Automate or Zapier for workflow automation.
• Understanding of Generative AI and its applications in data analysis.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Meticulous attention to detail and accuracy.
• Ability to work independently and take initiative.
• High level of personal motivation and eagerness to learn.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent oral and written communication skills, capable of conveying complex issues concisely.
• Willingness to work in a schedule that overlaps with Washington, DC business hours.

Qualifications:

• Background in business intelligence, finance, or operations analytics.
• Experience with Power Apps.
• Experience applying Natural Language Processing (NLP) techniques to analyze unstructured text data (e.g., survey responses, emails, customer reviews).
• Familiarity with data warehousing platforms (e.g., Azure, AWS, Databricks, Snowflake).
• Proficiency with Python and R for data analysis and modeling.
• Knowledge of machine learning and AI-driven analytics.
• Prior experience working with cross-functional teams in a corporate setting.

Source: https://worldbankgroup.csod.com/ux/ats/careersite/1/home/requisition/32745?c=worldbankgroup