Program Associate, Membership Operations

Come join a team of dedicated staff at an exceptional time in
the Smithsonian’s history as we prepare for the Smithsonian
Campaign for Our Shared Future. This ambitious fundraising
campaign’s public phase will run from 2024 to 2026, culminating
with the nation’s 250th anniversary. It will expand the
Smithsonian’s reach and impact, empowering the institution to find
solutions to today’s most pressing challenges. The Smithsonian is
also planning two exciting new museums. The National Museum of the
American Latino and the Smithsonian American Women’s History Museum
share the experiences and perspectives of Latinos and women across
history and deepen our shared understanding of what it means to be
an American. The Smithsonian has built a model fundraising
organization, driven by talented staff across our many museums,
research centers and cultural centers. This position offers
exciting opportunities for the successful candidate to make a
significant impact on the future of the Smithsonian. There is no
better time to join this amazing Institution.

The Office of Advancement oversees and guides the fundraising
efforts of the entire Smithsonian and is home to the central
development organization for the Institution. In addition to
raising significant support for a variety of Smithsonian
initiatives, the Office of Advancement provides support services to
advancement offices across the Institution. The office engages with
staff throughout the Smithsonian in accomplishing their goals.

Key Responsibilities

The Smithsonian Office of Advancement seeks an experienced and
creative candidate to fill the Program Associate, Membership
Operations position. This position is in the Friends of the
Smithsonian membership department and provides member services and
administrative support of membership operations. The Program
Associate will work collaboratively with the membership department
and the finance and advancement teams of the new museums, the
National Museum of the American Latino and the Smithsonian American
Women’s History Museum, to establish and maintain back-end
operations.  Duties include the following:

Financial Operations. Supports financial
operations, including recording revenue, invoice processing and
tracking, corporate matching gift processing, inter-unit transfers,
purchasing, and the development of revenue and expense summaries.
The incumbent assists in performing reconciliations between
financial systems and supports contract bids.

Member Services. Serves a member service
representative for the new museum membership programs by responding
to inquiries from current, lapsed, and prospective members and
donors; and from members of the Smithsonian staff and the public
received from all channels.  All interactions are handled in a
courteous, professional, timely, and accurate manner. Serves as a
liaison to vendors providing caging, data entry and acknowledgment
services, and inbound telephone support.  The incumbent works
with the vendors to manage the process, resolves questions and
problems, and serves as an escalation contact for member concerns.
Assists in the development and implementation of processes,
projects, reports, fundraising, and stewardship campaigns, and
correspondence, as needed. Assists with member engagement and
supports events hosted by the membership programs. 

Office Support. Incumbent will support the team
through the management of staff travel, electronic and physical
file management, and general office administration. 

Skills, Knowledge, and Expertise

The successful candidate will have a minimum of three years
relevant experience, including member services, gift processing,
and office administration.  Other required skills include the
ability to successfully manage multiple deadlines, the initiative
to work both independently and as part of a team, strong writing
abilities and exceptional attention to detail. Knowledge of
Ellucian Advancement, Salesforce, or another complex membership
database is preferred but not required. 

Benefits and Application Instructions

The Smithsonian Institution values and seeks a diverse
workforce. Join us in “Inspiring Generations through Knowledge and
Discovery”.  The Smithsonian Institution offers a competitive
salary and a comprehensive package of benefits. Interested
candidates should submit their resumes and a cover letter using
this
link  by August 9, 2024. Resumes should include a
description of your paid and non-paid work experience that is
related to this job; starting and ending dates of job (Month and
Year); and average number of hours worked per week.

Applicants who wish to qualify based on education completed
outside the United States must be deemed equivalent to higher
education programs of U.S. Institutions by an organization that
specializes in the interpretation of foreign educational
credentials. This documentation is the responsibility of the
applicant and should be included as part of your application
package.

Any false statement in your application may result in your
application being rejected and may also result in termination after
employment begins. Relocation expenses are not paid.

What To Expect Next: Once the vacancy announcement closes, a
review of your resume will be compared against the qualification
and experience requirements related to this job. After review of
applicant resumes is complete, qualified candidates will be
referred to the hiring manager.

Commitment to Diversity, Equity, and Inclusion

The Smithsonian Institution provides reasonable accommodation to
applicants with disabilities where appropriate. Applicants
requiring reasonable accommodation should contact
[email protected].  Determinations on requests for reasonable
accommodation will be made on a case-by-case basis. To learn
more, please review the Smithsonian’s Accommodation
Procedures.

The Smithsonian Institution is an Equal Opportunity
Employer. We believe that a workforce comprising a variety
of educational, cultural, and experiential backgrounds support and
enhance our daily work life and contribute to the richness of our
exhibitions and programs. See Smithsonian EEO program
information: www.si.edu/oeema.