Program Coordinator

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Reporting to the Regional Director of Client Services, the Administrative Coordinator is responsible for supporting the VP, Director of Operations and the Support at Home, Home Care Team.

RESPONSIBILITIES:

• Compliance and Training support for Home Care Aides.
• Process all Long-Term Care Insurance every week.
• Work with Clients to answer all Long-Term Insurance questions about their claims.
• Assist in supporting new and ongoing projects for the HCSS department.
• Support New Hire Orientation.
• Procurement – processing of invoices and creating purchase requests.
• Taking notes for team meetings and other meetings if assigned.
• Answering phones in a professional best in class customer services standard.
• Ordering supplies – PPE, Office Supplies etc.
• Mailing out items to clients and Home Care Aides as needed.
• Send email to Home Care Aides and possible communication to clients as needed.
• Create client binders, marketing material, and other items needed for clients, Home Care Aides and Business Development.
• Support VP and team.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Two years of administrative experience or relevant combination of school and work experience
• Must be able to work out of San Francisco office 4 days a week.
• Proven Best in Class Customer Services.
• Demonstrate strong problem-solving skills, resourcefulness, takes initiative, upholds high professional and quality standards.
• Strong knowledge in information systems, Microsoft Word, Microsoft Excel, PowerPoint programs, and voicemail.
• Able to be proactive, work independently and in a team, prioritize appropriately, and work in an organized manner.

DESIRED QUALIFICATIONS:

• Bachelor’s Degree
• 1 year experience working with older adults.

PHYSICAL REQUIREMENTS:

• Ability to lift 35 lbs. and transfer up to 50 lbs.
• Ability to reach, bend and walk.
• Five finger dexterity.

COMPENSATION

• Range: $25.09 – $31.73/Hourly

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests, report them to [email protected].
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.