Program Coordinator, Digital Inclusion

Requisition ID: req47267

Job Title: Program Coordinator, Digital Inclusion

Sector: Communications

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 23.00 – 32.00 Hourly

Location: New York, NY HQ USA

Work Arrangement: Fully Remote

Job Description

Job Overview:  

The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. Switchboard is a one-stop resource hub for refugee service providers in the United States, supported by the Office of Refugee Resettlement (ORR) and implemented by the IRC in partnership with Lutheran Immigration and Refugee Service (LIRS). More information about Switchboard can be found at www.SwitchboardTA.org.

Switchboard is seeking a Program Coordinator, Digital Inclusion for Switchboard, an Office of Refugee Resettlement (ORR)-funded program. Switchboard is a one-stop resource hub for refugee service providers in the United States. Switchboard provides training and capacity-building services to ORR-funded refugee service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. More information about Switchboard can be found at www.SwitchboardTA.org.

The Digital Inclusion Coordinator will be responsible for the development and delivery of capacity-building initiatives related to digital inclusion in resettlement and integration services. Focus areas will include digital inclusion and digital access. 

Major Responsibilities:

• Together with Training Officer for Emerging Technologies, develop and co-deliver training related to digital inclusion: webinars, self-paced e-learning, online certificate courses, etc.
• Together with Switchboards training staff, provide guidance and recommended resources in response to questions and technical assistance requests.
• Research and recommend digital inclusion resources and best practices that Switchboard can develop into relevant learning resources such as information guides, blog posts, podcasts, videos, etc.
• Participate and contribute to digital inclusion communities of practice and other private, public, and community-based alliances, such as the National Digital Inclusion Alliance. 
• Contribute to needs assessment analysis process to ensure feedback on digital content is collected and incorporated into Switchboards annual workplan.
• Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.
• Other duties as assigned.

Job Requirements: 

• Associate degree in relevant field (or equivalent experience)
• Minimum one year of experience in digital inclusion programming with refugees and newcomers
• Experience developing and delivering engaging remote trainings using webinar platforms such as Zoom 
• Strong familiarity with relevant Office of Refugee Resettlement (ORR)-funded programs
• Experience contributing to project M&E (data collection, management, and reporting)
• Excellent written and oral communication skills
• Ability to effectively manage complex projects with strict timelines
• Preferred: Experience providing training and technical assistance to build capacity of refugee service providers

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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