Program Director, Support Services

Join the Trojan Family: USC Department of Public Safety (DPS)

Title:  Program Director  

About the Department

• Team: DPS, one of the largest campus public safety departments in the United States, is a diverse team of over 300 dedicated full-time employees.
• What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the diverse experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.
• Learn more: Visit our DPS Website to explore our mission in depth.

Job Summary:

Oversees, directs, and coordinates operations of Communications, Surveillance Operations, Logistics and Specialized Equipment Divisions, as well as plans and oversees the technology operations for the department.

Responsibilities Include:

• Plans and develops program objectives and content. Researches and identifies trends and needs and establishes program directions accordingly. Assesses quality of program operations. Modifies existing program services or creates new program offerings to maintain or enhance program standing. Develops curricula and course materials and coordinates faculty recruitment and involvement. Links program with other relevant departments on or off campus as necessary.
• Develops program operating and administrative policies. Directs the dissemination, interpretation, and application of program policies university-wide and grants exceptions.
• Directs the delivery of services to targeted program participants or beneficiaries. Sets and communicates program priorities and performance standards and assesses operations using these criteria. Provides for quality assurance reviews and addresses areas in need of attention. Provides for the development and maintenance of automated or manual systems and procedures to facilitate program operations.
• Directly or indirectly manages all staff assigned to the program, usually through subordinate managers or supervisors. Determines organizational structure, reporting relationships and short and long-range staffing needs based on program goals. Reviews and approves hiring and salary actions to ensure compliance with policy. Oversees performance appraisal process for program staff and remains informed of any disciplinary actions required.
• Monitors and evaluates the efficiency and effectiveness of service delivery methods, policies and procedures, and appropriate service and staffing levels, to include ensuring activities meet department goals and objectives, are performed in accordance with department policies and procedures.
• Manages and participates in the development and implementation of goals, objectives, and priorities for divisions. Plans, directs, and reviews workforce plan for personnel of divisions within the bureau. Strategic planning and process development for divisions within the Bureau. Implements new strategic plans, direction and performance metrics.
• Oversees the daily functions of the departments Records Management and CAD system, ARMS Mobile, Synergem telephone SIP, Zoom Phone system, Surveillance Operations camera and alarm monitoring technology, and various additional technology systems used in all areas of the department.
• Develops and manages program budgets covering operations, endowments, and sponsored projects. Makes major budgetary and resource allocation decisions. Provides financial status reports as needed.
• Identifies fundraising and development opportunities. Seeks funds for program operations from private and public sources. Writes grants to fund program, or works with faculty, researchers and/or staff to develop proposals. Serves as program’s primary fundraiser and interacts regularly with support groups.
• Directs the development of marketing and promotional strategies to include personal networking, publications, newsletters and related communications materials, and events planning. Represents the program in community service activities.
• Teaches and/or conducts research in program specialization. Collects data and writes technical reports and/or papers for publication.
• Represents the program and university as an authority in field. Responds to requests for information, advice or assistance from colleagues, the media, professional or industry associations, etc.

Minimum Requirements:

• Master’s degree, combined experience/education as substitute for minimum education.
• At least 7 years of direct experience.
• Directly related program management experience.
• Expert knowledge of field, teaching experience and/or active in research.
• Ability to manage sponsored projects and fundraise.

Preferred Requirements

• At least 10 years of direct experience.
• Knowledge of technology platforms, surveillance operations, and records management systems.
• Knowledge of procurement processes for equipment, technology and vehicles.

As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

The annual base salary range for this position is $145,000.00 – $160,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Requirements:
Master’s degree, combined experience/education as substitute for minimum education.
At least 7 years of direct experience.
Directly related program management experience.
Expert knowledge of field, teaching experience and/or active in research.
Ability to manage sponsored projects and fundraise.
Preferred Requirements
At least 10 years of direct experience.
Knowledge of technology platforms, surveillance operations, and records management systems.
Knowledge of procurement processes for equipment, technology and vehicles.