Program Manager – Ethiopia

Organization

3iSolution is a non-for-profit organization that provides information management services to humanitarian and development organizations. Through information management, we help our partners target assistance to the world’s most vulnerable populations and we support local authorities and institutions to enhance their capacities and become autonomous in their internal data and information management activities.

Scope of Work

The Program Manager (PM) acts as the senior management position in the country. S/he has supervisory and managerial responsibility for all in-country personnel, programs and policies. The PM is responsible for representing the organization in front of local authorities, local and international partners and to develop the portfolio of the organization in Country. Working closely with the HQ team, the PM ensures that country program operations meet the highest standard and are aligned with regional and global strategies. In Ethiopia, the PM will also have the responsibilities of managing the ECHO funded project.

Description of Duties

Line Management

• The Program Manager for Ethiopia shall work under the direction of the Operations Director in HQ.

Strategy and Programmatic Development

• Develop the Ethiopia country strategy for the organization (program development and stakeholders’ engagement strategy), in coordination with HQ and through consultation with local and international key stakeholders.
• Work to identify and evaluate new programmatic and partnership opportunities, work to develop new proposals, and respond to RFPs in close coordination with HQ.

Team Management

• In Coordination with HQ, structure the country office team in an efficient manner, ensure the HR structure is updated and responding to programmatic and strategic needs, participate in recruitments.
• Ensure personnel apply policies and pursue the highest standards in their daily work.
• Create and develop an organizational culture of accountability, responsibility and quality of services.
• Create a positive, engaged and constructive working environment.
• Ensure HR policies are understood and applied, ensure regular performance evaluation of personnel.

Technical Support

• Ensure quality Information Management products and services are provided by the 3iSolution team in Addis Ababa.
• Support and cochair the Ethiopian IM working in group in close collaboration with
  UNOCHA and participate within the assessment and analysis working group.

Programmatic Management, Reporting, Monitoring and Evaluation

• Be the Project Manager of the ECHO funded project.
• Line manage the programmatic team.
• Ensure programs are implemented following 3iSolution and international standards and in line with the planned project.
• Ensure internal MEAL guidelines are applied.
• Ensure programs’ reporting to donors and internal reporting is aligned with donors’ and 3iSolution rules and regulations.
• Ensure relations with donors are positively maintained.
• Raise to HQ any challenge which could be detrimental to the program or to 3iSolution presence in the country.

Representation

• Represent 3iSolution with national and international stakeholders in the country and when requested abroad (for specific program development opportunities as well as for representation with donors’ headquarters).

Fiscal, Compliance Management and Accountability

• Line manage the procurement/HR/admin focal point to ensure a sound procurement/HR/admin management of projects as well as of the Country office.
• Ensure the programmatic forecasts and expenditures.
• Coordinate with the finance focal point to ensure adequate financial management of the country office in terms of cash flow.
• Ensure segregation of duties is in place as well as the application of 3iSolution policies in terms of financial/HR and administrative management.
• Ensure the team is aware of donors and 3iSolution rules and regulations.

Communication, Security and Logistics

• Be the focal point for communication and security management in Ethiopia.
• Ensure security plans are in place and that a safety and security culture is created within the country office.
• Ensure management of assets and procurement procedures are aligned with 3iSolution and Donors’ rules and regulations.
• Regularly report to HQ context developments which could impact 3iSolution presence and security of its teams on the ground.
• Ensure timely reporting of security incidents based on 3iSolution rules and regulations.

Working Conditions

• Type of contract: International consultant contract (open to expatriation)
• Consultant’s fees scale: TBD based on experience (+ expatriate package: per-diem and monthly housing allowance).
• Duration: end of November, 2024 (renewable based on funding availability and performances).
• Expected start date: as soon as possible.

Requirements

Education

• Advanced university degree in Business Administration, Project Management, Information Science or other relevant fields.
• Educational or comparable experience in the field of Information Management is a plus.

Languages

• English (fluent) – essential
• French (fluent) – an asset

Experience

• Between 3 to 5 years of field experience in the humanitarian information management sector, with increasing responsibility in management positions, preferably in the humanitarian sector (country office management, field coordination or similar positions).
• Previous experience in technical information management, data analysis and knowledge management.
• Previous experience in managing program teams.
• Previous experience in managing European donor funding.
• Previous experience in relating to local authorities/institutions as well as with other stakeholders.
• Previous experience in proposal development, representation and strategy development.
• Knowledge of the country context and/or regional context is an asset.

Soft Skills

• Strong presentation and communication skills
• Problem solving capacity
• Ability to create a positive and motivating working environment

Organizational

Learning as part of the 3iSolution’s commitment to organizational development, and in support of the understanding that learning organizations are more effective, efficient and relevant to the communities they serve, it is expected that all 3iSolution’s personnel will commit 5% of their time to learning activities that benefit 3iSolution as well as individual professional development.

Accountability to Beneficiaries

3iSolution’s personnel is expected to respect principles of accountability to beneficiaries of 3iSolution programs, in line with international standards while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of field projects.

Guiding Principles

Personnel is expected to respect the local culture and 3iSolution’s policies, procedures, and values at all times. 3iSolution has zero-tolerance for sexual harassment, exploitation and abuse, human trafficking, child abuse and exploitation. Any violations of these principles and policies will be treated as serious misconduct. 3iSolution is an Equal Opportunity Employer regardless of background. 3iSolution may carry out reference checks with other organizations on matters related to sexual harassment, exploitation and abuse.