Program Manager, Family Reunification Support

POSITION SUMMARY:

HIAS is seeking a Program Manager, Family Reunification Support to oversee the family reunification initiatives to submit Lautenberg Affidavits of Relationship (AORs) and Refugee Information Forms (RIFs), P3 AORs and Central American Minor (CAM) AORs. The Program Manager, Family Reunification Support will work closely with HIAS-affiliated social service agencies across the country, U.S. national Resettlement Agencies (RAs) and other stakeholders to facilitate the implementation of family reunification initiatives in accordance with the Cooperative Agreement from the U.S. Department of State, Bureau of Population, Refugees, and Migration (PRM).

This position will work with the Director, Pre-Arrival & Initial Resettlement to devise and implement a strategic plan that will expand family reunification efforts through HIAS’ affiliated network and expand submission of family reunification applications according to HIAS’ goals and objectives.

ESSENTIAL FUNCTIONS:

• Oversees the family reunification team to assist affiliates with the submission of Lautenberg AORs, RIFS, CAM AORs and/or P3 AORs; this may be through technical assistance to affiliate staff working on these applications or one-on-one in remote consultations with petitioners, as needed in each particular location.
• Develops and implements a structured approach to expand affiliate capacity for completing family reunification applications to build the pipeline of arrival for these cases; provides additional targeted support for affiliates in geographic areas where there is a higher demand for family reunification applications.
• Supports affiliates with outreach and marketing materials to promote awareness of family reunification options for refugees.
• Devises training plan to encompass one-on-one and monthly trainings to support affiliates with technical aspects of the application and increase efficiency of the application process; creates family reunification training modules for Litmos learning management system.
• Supports team with travel to provide in-person workshop and complete family reunification applications with petitioners as needed.
• Facilitates timely and accurate processing of AORs in the IRIS database through communication with HIAS HQ staff and petitioners; responds to requests for corrections or additional documentation by set deadlines to ensure cases move through the process.
• Monitors affiliates to ensure compliance with the Reception & Placement Cooperative, including implementation of family reunification services.
• Serves as the main lead for stakeholder meetings on family reunification; coordinates activities with the team stemming from these meetings.
• As back-up to HIAS HQ pre-arrival staff, receives, reviews and submits Lautenberg AORs, RIFS, CAM AORs and/or P3 AORs to the Refugee Processing Center and Refugee Support Centers as needed.
• Other pre-arrival duties may be assigned depending on workload and the needs of the department.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required.
• 4-6 years of relevant experience.
• Knowledge of U.S. Refugee Program required; previous work experience at a resettlement affiliate strongly preferred, particularly in family reunification programs.
• Knowledge of the IRIS database system preferred.
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word is essential.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills to maintain key relationships with program staff at HIAS affiliates and other national voluntary agencies.
• Well-organized with immaculate attention to detail; ability to work under pressure and meet deadlines with minimal supervision.
• Travel, to include travel to insecure operating environments, may be required.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.