JOB DESCRIPTION

Job Title: Program Manager I: Reports to: Program Manager II

Department: Programming: Salary Grade: 9

CRS Moldova and Ukraine

Building on a pre-existent modest presence, the Moldova and Ukraine Country Office (CO) rapidly expanded programming reach following Russia’s 2022 full-scale invasion of Ukraine. Between 2022–2025, CRS in Moldova and Ukraine grew reaching over 500,000 people through a comprehensive and integrated emergency, recovery and development programming strategy focused on shelter and infrastructure, winterization, basic needs, education, livelihoods, protection support, and care reform efforts. The CO also focused on strengthening partners’ capacity and fostering local leadership to reach millions more. Looking ahead, priorities include expanding diverse programming for the most vulnerable and integrating systemic outcomes for scale, and deepening partnerships across both countries. The CO’s overarching focus remains serving populations affected by Russia’s full-scale invasion, guiding all resource allocation and strategic investments. This position is based in and focused on Ukraine.

Job Summary

You will manage and provide technical oversight of Shelter and Settlements programming in the Country Office (CO), designing and implementing projects advancing CRS’ work in serving the most vulnerable and conflict-affected people in Ukraine. You will ensure effective systems and processes are in place to support robust program implementation and risk management. Your management skills and technical knowledge will ensure that the CO and partners deliver high-quality Shelter and Settlements programming and continuously work towards improving the impact of itsprogramming.

Roles and Key Responsibilities

• In close coordination with partners, provide management and technical oversight throughout relevant project cycles – project design, start-up, implementation and close-out – to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. Ensure project team and partner staff use the appropriate systems and tools.
• Coordinate and monitor financial and material resources relevant to project needs, through planning and oversight ensure efficient use of project resources.
• Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.
• Act as a key resource person in project design and proposal development in respective programming area, gap-filling and taking on growth responsibilities, as needed.
• Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening and required interventions to support quality project implementation.
• Help identify, assess and strengthen partnerships relevant to Shelter and Settlements, applying appropriate application of partnership concepts, tools and approaches.

Travel: up to 30% of field travel within Ukraine, primarily to partner offices

Supervisory Responsibilities: None.

Key Working Relationships:

Internal: Program Managers, MEAL Manager, PQ Coordinator, Head of Operations, Head of Programs, Country Representative, EMECA regional staff

External: Caritas national and local offices, institutional donors, local government, USG, United Nations and international NGOs.

Basic Qualifications

• Master”s Degree in International Development, International Relations or in the field of Shelter and Settlements (Architecture, Civil Engineering) required. required. Additional experience may substitute for some education.
• Minimum of 2 years of relevant field-based experience in coordinating or managing light to moderately complex projects required, preferably with an international NGO.
• Additional experience may substitute for some education.

Preferred Qualifications

• Good experience in project grants management, including project design, preferably for grants from multiple public donors.
• Experience working with partner organizations is a strong advantage.
• MEAL skills and experience.
• Experience using CommCare and PowerBi is a strong advantage.

Knowledge, Skills and Abilities

• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
• Experience engaging with partner organizations.
• Experience contributing to the development of technical proposals.
• Strong critical thinking and creative problem-solving skills with ability to make sound judgment.
• Strong relationship management skills and the ability to work effectively with culturally diverse groups.
• Strong written and verbal communication skills with ability to write reports
• Proactive, results-oriented, and service-oriented

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS” work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.