Program Manager Osher Lifelong Learning Institute – 126200

UCSD Layoff from Career Appointment: Apply by 10/25/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 11/03/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DEPARTMENT OVERVIEW

The Division of Extended Studies (DES) at UC San Diego is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization. In addition, DES employs more than 1,000 active by-agreement instructors.

DES operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capability. DES also has a strong web presence with e-commerce operating 24/7. There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. DES supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, DES operates two television stations, a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities.

As of Fall 2020, the University has assumed ownership of a major downtown center for which DES is taking full financial and programming responsibility. The 66,000-square-foot building will support a rich mix of campus-based and community programs reflecting the teaching, research and public service mission of UC San Diego: classroom instruction, continuing education, arts and cultural performances, civic events and collaborative community projects.

POSITION OVERVIEW

In collaboration with the Osher membership and Executive Board, the Program Manager assists in managing the planning, scheduling, implementation, and evaluation of programs and courses for the Osher Lifelong Learning Institute at UCSD Division of Extended Studies. Uses skills as a seasoned, experienced public educational program professional to resolve various academic program issues and needs assessments. Develops new public educational programs and works on complex public educational programs of diverse scope. Demonstrates good judgment when selecting methods and techniques for courses, presentations, and development programs. Receives general instructions and exercises judgment in selecting methods and techniques for course and instructional improvement. Fully knowledgeable in course subject matter and program.

Additional duties include ongoing course schedule planning, instructor recruiting, student and instructor advising, promotional planning, periodic program and course evaluation and adjustment, and responding to complex programmatic issues. In conjunction with the department director and other stakeholders, participates in long-range strategic planning. Develops outlines for new course curricula and updates or recommends updates to existing course content. Participates in the development of strategic marketing plans and coordinates marketing events. Develops and monitors budgets. Works closely with fellow program managers and directors on campus-based initiatives and interfaces regularly with colleges, schools, and departments on the main UC San Diego campus and other campuses across the University of California system, the California State University, and the California Community Colleges, among others.

• This job will be predominantly onsite, with the option to work remotely as approved by the supervisor. This position is primarily at Extension’s campus location (UNEX).

• Incumbent must be available for occasional evenings / weekends and may be required to attend conferences / programs both locally and out-of-town, as requested.

• A cover letter is optional, but strongly encouraged.

• Candidates may be subjected to skills assessment.

• Demonstrated experience providing academic advising and customer service to students and experience serving a diverse group of customers.

• Thorough knowledge of marketing concepts including participating in developing marketing plans, targeting audiences, and coordinating marketing events.

• Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills. Excellent organization abilities and project management skills to independently manage complex tasks, with competing demands for time and resources. Ability to prioritize and schedule work effectively within set guidelines to meet established deadlines.

• Experience working within a team framework. Experience participating and presenting in group discussions/meetings regarding systems, procedures, policies and goals of the department. Strong demonstrated experience presenting program information to individuals and groups of collaborators and partners.

• Demonstrated knowledge of, and experience working in, teacher and professional programs, continuing education, professional associations, and corporate contract training.

• Thorough and effective verbal, written and interpersonal communication skills and presentation skills. Excellent communication skills, both verbal and writing /editing skills for memos, routine correspondence, and business agreements. Excellent knowledge of English grammar, spelling, and punctuation.

• Skill in using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint.

• Thorough knowledge of and skill in delivering programs.

• Thorough knowledge of organization policies and procedures.

• Thorough knowledge of functional area and understanding of how work may impact other areas.

• Thorough knowledge of current public educational programs and trends.

• Thorough skills to conduct needs assessment and development of new presentations / courses to meet organizational needs.

• Demonstrated experience developing and overseeing budgets.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) training and form will be required.

Pay Transparency Act

Annual Full Pay Range: $43,900 – $91,900 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $21.02 – $44.01

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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