Program Manager, Technology Services

Program Manager, Technology Services
Requisition ID: 11767
Department: Ottawa Public Library
Service: Corporate Services
Branch: Technology Services
Employment Type: 1 Permanent Full Time Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $105,581.84  – $133,531.58  annually (2022 rates of pay)
Location: 101 Centrepointe Drive
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 06/03/2024

JOB SUMMARY
Technology Services manages the operation and updating of all automated systems in the Library (OPL’s website, Symphony, BiblioCommons, public desktops, RFID equipment, etc.).

You are responsible for the planning, coordinated development, management and implementation of customer-centred technology services activities, programs, services and initiatives consistent with the Library’s strategic direction and corporate vision, including:

Consultation with/engagement of branch management or staff in the branch clusters to understand emerging community needs and challenges and to develop appropriate services/supports which meet changing community needs;
Digital and virtual library service initiatives including service strategies for targeted areas such as web or mobile device users;
Development and maintenance of the Library’s website;
Development and maintenance of the integrated library system;
Development, planning and maintenance of staff and public desktops;
Coordinated development and roll-out of the technology services strategy;
Strategic partnerships and corporate projects as assigned;
Effective and efficient management of technology services operations and significant associated budgets; and
Assistance to the Division Manager with strategic plans and policy-development.

You are also responsible for developing and monitoring operating budgets, managing the human resources of the Unit (including hiring, termination, performance management and discipline of staff as necessary) and establishing and maintaining positive client relationships with internal and external management and stakeholders.

EDUCATION AND EXPERIENCE
Completion of Master’s degree in Library and/or Information Science, or related degree.

Minimum of 5 years of experience in library-related technology services (including virtual and web services) activities, the management of human resources and/or external contract resources, and the development and management of operating and capital budgets, preferably in a library/municipal setting.

CERTIFICATIONS AND LICENCES
Project Management Professional (PMP) certification is an asset

KNOWLEDGE
General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
Articulates the mission, vision and values of the library organization
General understanding of governance structures between the public library and the City of Ottawa
Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change
Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act, the Municipal Freedom of Information and Protection of Privacy Act, the Copyright Act and the Accessibility for Ontarians with Disabilities Act.
Must be familiar with and adhere to the principles of intellectual freedom
Project management principles and application
Contract document preparation, the tendering process and supervision of field services
Supervisory experience and motivational techniques; working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
Financial management practices and budget processes
Methods used to deal with the media in a professional manner
Standards specific to specialty area
Equipment operation specific to specialty area
Computer applications, including MS Office, SAP, integrated library systems, web applications, and familiarity with project management software
Must possess the training, experience and knowledge to organize the work and its performance.
Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES
Leadership Competencies:
The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:

Strategic Leadership – Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
Demonstrates Business Sense – Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City’s reputation and strategic direction
Builds Collaborative Relationships – Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
Fosters Innovation and Change – Develops an environment that embraces innovation and efficiently integrates change into the organization
Engages Employees – Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly
Delivers Results – Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
Client-centric Focus – Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term “client” includes both internal and external clients)

WHAT YOU NEED TO KNOW
Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates who do not meet language requirements will be required to participate in training.
Additional vacancies may occur during the competition process.
Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.