Program Specialist, Quality Assurance & Training

POSITION SUMMARY:

HIAS seeks a Program Specialist, Quality Assurance & Training to coordinate data collection, cleaning and analysis in the Preferred Communities (PC) program and to provide the HIAS affiliate network with technical support as needed, in close collaboration with the Program Manager, Preferred Communities. The program is funded by the Office of Refugee Resettlement within the Department of Health and Human Services. The Program Specialist, Quality Assurance & Training will manage the collection of data related to the PC program. This may involve working with HIAS affiliates to ensure accurate and timely data submission. Additionally, they will be responsible for cleaning and organizing the collected data to ensure its quality and reliability. They will conduct data analysis to support quality assurance, training and program design. This analysis will help identify trends, measure outcomes and inform evidence-based decision-making. Regular analyses will be performed for monthly reporting to the funder (ORR) and quarterly reporting to the HIAS board. The Program Specialist, Quality Assurance & Training will also provide technical support to the HIAS affiliate network. This support may involve troubleshooting data collection and reporting issues, providing guidance on data management best practices and assisting with data-related queries. They will collaborate closely with the Program Manager, Preferred Communities, to ensure effective coordination and support.

Overall, the Program Specialist, Quality Assurance & Training role plays a critical part in ensuring the accuracy, integrity and usability of data within the PC program. Their work will contribute to program evaluation, performance monitoring and evidence-based decision-making within HIAS and its affiliate network.

Note, this is a temporary position that starts ASAP and ends September 30, 2024, with possible extension.

ESSENTIAL FUNCTIONS:

• Responsible for collection, cleaning, analysis and reporting of program data relevant to PC, including complementary projects funded by corporate or private donors.
• Communicates with HIAS affiliates to verify the accuracy of data and gather missing information.
• Uploads the data to the ORR database system.
• Provides data on the PC program and other holistic programs to the Executive Leadership Team, as well as the Policy & Advocacy, Communications and Development departments as needed.
• Provides technical support to the HIAS affiliate network, which may include troubleshooting data collection and reporting issues, providing guidance on data management best practices, and assisting with data-related queries.
• Works with PC staff to maintain and update monitoring tools as new guidance is received from ORR, in order to assess affiliate partner compliance with the requirements of the PC Guidelines.
• Works with PC staff to update forms and documentation related to PC programming as needed.
• Conducts program monitoring, writes reports and provides targeted trainings on the findings.
• Assists the Assistant Director, Social Integration, PC staff and other relevant staff with data for monthly and semi-annual reports to ORR, as well as reporting to private funders.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required, ideally in Social Sciences, Information Systems or related field.
• 3-5 years of relevant work experience connected to data analytics.
• Experience using data visualization tools, such as PowerBI or Tableau.
• Knowledge of U.S. Refugee Program required; previous work experience at a national resettlement agency or resettlement affiliate is an asset.
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams; proficiency in Microsoft Excel, PowerPoint and Word is essential.
• Knowledge of IRIS client management system is preferred; knowledge of Apricot is a plus.
• Well-organized and detail-oriented; ability to work under pressure and meet deadlines, with varying degrees of oversight.
• Strong communicator, with experience helping to demystify data for teammates and use data to produce programmatic insights.
• Travel, to include travel to insecure operating environments, may be required.

SAMPLE HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts, and history of the Jewish people – a history of oppression, displacement, and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities, and backgrounds, as do our staff. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety, and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • (Hachnasat Orchim)

We Welcome the Stranger

Justice • Justicia • Justice • (Tzedek)

We Pursue Justice

Empathy • Empatía • Empathie • (Chesed)

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • (Chevruta)

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • (Ometz)

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience.

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.