Program Support Officer For Latin America And The Caribbean

JOB DESCRIPTION

Program Support Officer For Latin America And The Caribbean

Job Title: Programme Support Officer

Country: LAC Region & Global Programs

Location: Honduras or Colombia

Reports to: LAC Desk Officer

The Programme Support Officer (PSO) will play a vital role in Headquarters’ support of GOAL Global, U.S. and LAC Region country-funded programmes and will be part of the Headquarters Operations Team. The role will take place within GOAL’s regional offices in Honduras or Colombia. Working in a fast-paced environment carrying out tasks that will address a wide range of GOAL’s overseas programmes and headquarter functions, the PSO will be responsible for a wide and varied range of tasks, including grant management and country support.

GRANT MANAGEMENT:

• As instructed by team leaders, provide support to members of the Operations Team in their administration and management of GOAL’s grant portfolio or other country programme-related tasks during peak periods.
• Provide support to country programmes in the preparation and quality assurance of reports and proposals, as required.
• Develop a working knowledge of the mechanisms used to inform key donor agencies, specifically: Irish Aid programme funding and humanitarian instruments; USAID; ECHO; EuropeAid; DFID; etc. Develop familiarity with relevant donor guidelines should support be required.
• Support the Desk Officer (DO) in written formal communication with donors and follow-up, as requested by the DO. Maintaining a high level of professionalism and diplomacy.
• Submit proposals and reports using diverse donor portals, such as AAMP (USAID), Single Form (ECHO), email, and other relevant platforms, as requested by the DO.
• Maintain GOAL’s records from all key donors organized and properly labelled in approved working digital platforms.
• Fill the gap for Licensing/Field/Hiring Officers, as needed.

COUNTRY TEAM AND OPERATIONS:

• Organize and take minutes of Operations Team meetings, weekly team meetings, and program review committee meetings, and others, as requested.
• Provide support in the consolidation and revision of annual country plans.
• Support the Director of International Programs in the preparation of GOAL’s Programs Subcommittee and other management information for GOAL Board Meetings as needed.
• Work with the Department of Communications and country programme teams to develop and present high-quality case studies, high-impact stories demonstrating change or success stories, and media inputs.
• Emergency Support – Provide general support to the Desk during emergency response, including sitreps and GMS support.

INFORMATION MANAGEMENT:

• Provide support to improve management of information and ensure the Grants Management System (GMS) is up-to-date.
• When necessary, support maintenance of key departmental systems, including the internal SharePoint page and grant management system.

OTHER RESPONSIBILITIES:

• Be prepared to take on a wide range of other activities as prescribed by the leadership of the Operations Team.
• Provide inputs and support to the Director of Strategies in the completion of a number of projects, including the finalization, publication, and promotion of GOAL’s Strategy and the implementation of a specific operating model.
• Translate documents as needed, in Spanish, English, and French.
• Assist Senior Management in language interpretation and translation during meetings, as required.
• Assist Senior Management in the preparation of minutes during meetings, as required.

ESSENTIAL CRITERIA:

• A bachelor’s degree in Business Administration, Project Management, Operations Management, or any other relevant subject.
• A minimum of one year of experience working in an NGO, preferably international, in the field, or a headquarters role. Experience in the field or at headquarters is a benefit, especially in programme-focused functions.
• Management expertise with demonstrable ability to deliver accurate work on time in a dynamic, multi-priority context.
• A strong sense of mission and an appreciation of GOAL’s goals and objectives.
• Expert in the use of Word, Excel, PowerPoint, etc. (Microsoft Suite).
• Great communication and interpersonal skills. Team player. Highly organized. Able to perform various tasks within tight deadlines. Strong analytical skills. Teachable.
• Advanced proficiency in spoken and written English and Spanish. (This will be evaluated).
• High or intermediate proficiency level in French (written and oral). (This will be evaluated).

DESIRABLE CRITERIA:

• A master’s degree in a relevant subject is highly desirable.
• Demonstrable experience in donor relationship management, including grant management, proposal and report writing, ideally within the development context and/or with GOAL’s major institutional donors (Irish Aid, USAID, OFDA, FFP, DFID, ECHO, EU DevCo, UN agencies, etc.).
• Familiarity with key donor priorities and guidelines for grant implementation, monitoring, and evaluation.
• Specific knowledge or experience of GOAL’s programme or thematic sectors.

SAFEGUARDING:

Children and adults in vulnerable situations should be protected to the greatest extent possible from deliberate or inadvertent actions and failures that put them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways GOAL shows this ongoing commitment to protection is to include rigorous background and reference checks in the screening process for all candidates.

RESPONSIBILITY:

Along with our safeguarding policy, GOAL is an equal opportunity employer and has a set of integrity policies. Any candidate offered a job with GOAL is expected to adhere to the following key areas of responsibility:

• Comply with GOAL’s policies and procedures regarding safety, Code of Conduct, health and safety, data protection and confidentiality, Do No Harm principles, and unacceptable behavior protocols.

• Report any concerns about the well-being of a child or adult in a vulnerable situation, or any irregularities within our programming area.

• Report any concerns about inappropriate behavior by a GOAL employee or partner.