Job description
About the role
- SCHADs Level 4 – Casual
- Bayside Peninsula Location
The Program Support Worker is an integral member of the family violence team and supports the provision of a strengths-based and trauma informed response to women and young people.
This role works closely with the Case Management and Therapeutic teams to support women and young people to achieve their identified goals. This role also provides administrative support to the program and completes other tasks to ensure the smooth delivery of service and the running of the site.
In this role, the Program Support Worker also provides individual support to women and young people during business hours, overnight and during the weekend at Good Shepherd’s high security refuge.
About the Responsibilities
- Assist with the co-ordination and facilitation of activities that meet the needs of women and young people as identified on their case plan
- Undertake activities with women and young people to assist them to meet their goals
- Assist with the development of life and living skills
- Provide an afterhours response to the women and young people as required
- Arrange and facilitate access to appointments
- Provide support to the specialist family violence practitioners and the therapeutic team
- Transport clients as required
- Assist families through crisis situations
- Complete induction for clients, to the site and the local area
- Provide emotional support
- Provide a point of contact for general enquiries
- Be comfortable with working as a sole worker, undertaking sleepover shifts, working weekdays or weekends
- Light cleaning duties as required
- Prepare units for intake
- Assist in maintaining security on site and respond to issues appropriately
- Participate in OHS and compliance activities
- Report property maintenance Issues
- Maintain Inventory and ordering of new stock as required
- Purchasing of material aid
- Adhere to relevant record management systems and comply with Privacy Legislation
- Ensure record keeping is in line with quality, auditing and accreditation standards
- Evidence, case note and records are kept and maintained up to date at all times in line with Good Shepherd standards.
- Participate in meetings, reflective practice and any other practice development as needed
- Perform other duties as required
About You
- Minimum of Diploma of Community Services or equivalent
- Strong administrative and organisational skills
- Excellent interpersonal and communication skills and the ability to relate respectfully to all staff and clients
- Ability to take direction and apply sound judgement
- Ability to easily build rapport
- Competent literacy and computer skills
- Strong and accurate data entry skills
- Strong attention to detail
- Ability to multitask whilst considering prioritisation of urgent tasks
- Adherence to the Privacy Act and related legislation in regard to sensitive client information
- A commitment to the Child Safe Standards
- A current full Victorian driver’s license
- Ability to undertake shift work including week days and sleepovers and flexibility to undertake additional shifts as required
- Experience working in the family violence sector is highly desirable
- Knowledge of/training in the MARAM (Multi Agency Risk Assessment and Management Framework) beneficial
- Case or Support work experience, particularly working with families and young people presenting with diverse needs is desirable
- Current First Aid Certificate desirable but not essential
About Good Shepherd
Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.
We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.