Programme and Administration Officer / Operations Support Officer, NO-B, FSM

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OBJECTIVES OF THE PROGRAMME

The incumbent will provide guidance to the head of the WHO country office and oversee delivery of efficient, effective and timely operational services for the WHO country office. This includes financial and human resources management, procurement, information and communications technology (ICT),
security, and general administration, in compliance with organizational policies, regulations, and procedures. The role holder shall propose methods and adjustments to processes that respond to changes in the operating environment, in particular in emergency settings.

DESCRIPTION OF DUTIES

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office:

• Provide information on all aspects of WHO country office operations, including interpreting policies, systems, and procedures, to the head of the WHO office and other staff at the WHO country office, field offices and projects.
• Supervise operations’ staff and teams in delivering the full range of services in budget and finance, human resources, procurement, information and communication technology, security and staff safety, and general administration, in compliance with organizational policies,
  regulations, and procedures.
• Provide appropriate solutions, grounded in policy compliance and geared towards responsiveness to business needs.
• Assist in reviewing, coordinating and assessing the biennial work plans of the division/ unit including the human resources plans.
• Provide analytical inputs for financial monitoring and monitoring of programme implementation, recommending ways to accelerate implementation.
• Provide information and advice on financial policies and procedures applicable to the office in conformity with WHO established procedures.

REQUIRED QUAIFICATIONS

Education

Essential: A bachelor’s degree in finance, or management, or accountancy, or economics or business administration.

Desirable: Training in business administration or programme management.

WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/.

Experience

Essential: A minimum of two years of relevant experience in administrative and managerial service provision, in compliance with related rules and procedures.

Desirable: Previous work experience in WHO or other United Nations agency, preferably in General Service/National Professional Officer category.

Skills

● Administrative, financial, and management principles, procedures, and policies of large public-sector organizations.
● The principles and practices of administration, programme, and project management.
● Quality assurance and compliance monitoring
● Implementation of financial budgetary principles
● Analysis of financial and administrative data
● Ability to engage with government, UN agencies and other development partners
● Ability to maintain excellent interpersonal working relations
● Ability to work with competing priorities under pressure

WHO Competencies

Enhanced WHO Global Competency

Model: https://www.who.int/employment/WHO_competencies_EN.pdf?ua=1

• Teamwork
• Respecting and promoting individual and cultural differences.
• Communication

Use of Language Skills

Essential: Expert knowledge of English and local language

Information Technology (IT) and other skills:

Proficiency in computes and office software packages, handling of web-based management systems, enterprise resource planning (ERP) Systems and Cloud Management Enterprise System such as Workday

REMUNERATION

Remuneration comprises an annual base salary starting at USD 32,098 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

  The WHO is committed to achieving gender parity and geographical diversity in its workforce . Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

  Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
• Staff members in other duty stations are encouraged to apply.
• For information on WHO’s operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• For information on WHO’s operations please visit: http://www.who.int
• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
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