Programme Assistant

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

Here are some of the benefits we offer:

• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or
  13% (age-linked).
• Enhanced parental leave.
• Private BUPA insurance.
• 25 days annual leave plus bank holidays, with service-linked increases as well as three
  goodwill days over the Christmas period.
• Staff wellbeing allowance of up to £25 per month / £300 per year.

Please see our careers page
for the full list of benefits we have to offer and why Energy Saving Trust is a great place to
work.

The team

Business Energy Scotland is funded by the Scottish Government to provide free, impartial
support and access to funding to help small and medium-sized enterprises (SMEs) save energy,
carbon and money. As Scottish businesses try to overcome the twin challenges of high energy
prices and playing their part in reducing carbon emissions, our work is more important than
ever.

The role 

• You will answer initial enquires to Business Energy Scotland and support the administration
  of individual cases to ensure that service users receive timely and effective support
  throughout their journey.
• You will be the first point of contact for SMEs contacting Business Energy Scotland so your
  work will be vital in helping them start their energy saving process. After your initial
  contact with the business, you will forward enquiries to other members of the Business Energy
  Scotland team who will provide in-depth technical support.
• You will provide administrative support across all aspects of the service to ensure that
  programme outputs are delivered effectively and efficiently.

What you’ll do 

• Answer initial telephone, online and email enquiries from businesses. Response templates
  will be available, and you will take note of key information.
• Provide administrative support by recording key information on a range of IT systems.
• After you receive an initial enquiry, you will hand over the case to another member of the
  Business Energy Scotland team who will organise further technical support for the business.

What you’ll bring 

• Excellent customer care skills
• Demonstrable IT skills
• Telephone skills/call-handling experience
• Experience of working in office support operations
• We value candidates who demonstrate a strong desire to learn, as we prioritise adaptability
  and a proactive approach to learning within the team

For more information, please see the job description on our website.

Location: Flexible within the UK. Home-based, blended or fully office based (from our offices in Belfast,
Cardiff, Edinburgh or London).

Applications close 23:59, 21 May 2024. Interviews are intended to be held on
30 & 31 May 2024.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details,
work history and a supporting statement. Applications submitted without a supporting statement
will not be considered.

Applications submitted via email will not be considered. In your supporting statement please
explain how you meet the essential areas in the job description.

Reasonable adjustments: We are a Disability Confident Committed
employer. We want to ensure that our recruitment process is inclusive of and accessible
for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the
recruitment process, please get in touch with [email protected] or call reception on
+44 (0)20 7222 0101. We will do our very best to support you. 

Flexible working: We offer a range of flexible working arrangements, including
working from home, compressed or part-time hours, job shares and other arrangements. There is
no need to justify your preferred working pattern and we encourage our people to work in
whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this
post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where
everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities
and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and offer guaranteed interviews for disabled
applicants who meet the minimum criteria for a role. Find out more here.

You can find out more about
our commitment to diversity and inclusion here.