Under the guidance of Human Rights Officer (P4) and direct supervisor of the Program Management Officer (P3), the Programme Assistant ensures effective delivery of the EARO’s workplan by supporting programme implementation consistent with UN rules and regulations.

The Programme Assistant works in close collaboration with OHCHR/UNDP and relevant national authorities to ensure efficient Operations, Programme Management and Support, Administration and Logistics services. In doing all this he/she ensures the maintenance of the profile, dignity and confidentiality of the Office.

• Assist in the coordination of programme/project planning and preparation of work for the Uganda and other regional programme.
• Provide support for the organization of in-person and online meetings/events including logistics, administrative and procurement support, including handling travel services for staff and meeting participants.
• Assist in the administration of programme/project implementation, involving extensive liaison with diverse organizational units to initiate requests, obtain necessary clearances, process, and follow-up on administrative actions, e.g. recruitment and appointment of personnel, authorization of payments, disbursement of funds, procurement of equipment and services, etc.
• Review project documents, especially cost plans/budgets, for completeness and compliance with relevant rules and procedures prior to submission for final approval and signature; identifies inconsistencies; distributes project documents to relevant parties upon approval.
• Monitor status of project proposals and compile, summarise, and present basic information/data on the specific programme /project and related topics or issues.
• Review budget revisions; verify availability of funds; ensure necessary approval and entry in computerized budget system.
• Draft correspondence on administration-related issues and prepare and update periodic reports, briefing notes, graphic and statistical summaries, accounting spreadsheets, etc.
• Provide general office assistance; respond to complex information requests and inquiries; review, log and route incoming correspondence; set up and maintain files/records; handle routine administrative tasks such as maintaining attendance records, assessing telephone billing, etc.
• Perform other duties as assigned.

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is a pragmatic problem solver, makes improvements
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Business Direction & Strategy:   System Thinking – Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Business Development: Collective Intelligence Design – Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Business Management: Project Management – Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals.

Business Management: Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Business Management: Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency; provide consistent solutions and deliver timely and quality results and/or solutions to fulfill the real customers’ needs; Provide inputs to the development of customer service strategy; Look for ways to add value beyond clients’ immediate requests.
• Ability to participate in client’s upcoming needs and concerns.

Business Management: Operations Management

• Ability to effectively plan, organize and oversee the Organization’s business processes to convert its assets into the best rules in the most efficient manner.
• Knowledge of relevant concepts and mechanisms

Administration and Operations: Events Management (including workshops, training and meetings) Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.