Programme Associate

How can you make a difference? 

Summary of key functions/accountabilities:

• Contribute and support in the complaints and feedback mechanisms of the cash implementation unit aligned with the country office mechanisms
• Support the design of action plan and requirements for CFM of the unit channels in coordination with relevant sections and organizations.
• Support with drafting the CFM SOPs, annexes and technical documenation   including guidance, monitoring tools and annexes of the cash implementation unit
• Maintain coordination with different stakeholders with updated Q&As, referral pathways ,  updated list of focal points, categorization and counseling lines
• Ensure proper coordination with country office CFM, information management team to resolve and troubleshoot  technical issues

Planning and coordination:

• Support with conducting a contextual needs assessment and CFM sensitization, printing and distribution of IEC materials in close coordination   with country office CFM.
• Support with drafting regular reporting, trends analysis, TORs and action plans as per requirements.
• Implementation of Complaints and Feedback mechanism SOP

Integration of CFM into all unit activities

• Capacity building of all stakeholders on CFM
• Co-manage the different channels such as the community help desks with social workers, community focal points operating the cash activities in the field
• Handle the case management from acknowledging receipt, analysis of the case, second referral to focal points, ensuring feedback back to CO CFM, ensuring case flow is accomplished from end-to-end with case closure with country office CFM
• Safeguard proper and lose follow-up on all cases
• Reporting on all the CFM of CIU in coordination with country office CFM
• Support the overall implementation of Complaints & Feedback Mechanism

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:Completion of secondary education is required, preferably supplemented by technical or university courses related to the work of the organization.
• Experience: A minimum of six years of administrative or clerical work experience is required.
• Language Requirements: Fluency in English is required. Knowledge of Arabic is mandatory.

Source: https://jobs.unicef.org/cw/en-us/job/577439